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Sometimes we want to get reminded that a particular ticket is still open for some set amount of time (a week, two weeks, etc) and there's nothing happening with it – so we can either close it, or follow up more.
Sometimes we want to get reminded that a particular ticket is still open for some set amount of time (a week, two weeks, etc) and there's nothing happening with it – so we can either close it, or follow up more.
Related to #37