If you mark a ticket as closed in the same action as writing the response then it saves that as a resolution to the ticket. If it's later reopend by new incoming email, and you respond and close again, it will instead *resend* the *previous* message.
If you mark a ticket as closed in the same action as writing the response then it saves that as a resolution to the ticket.
If it's later reopend by new incoming email, and you respond and close again, it will instead resend the previous message.