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  1. peppermint-helpdesk-ticketing-lab peppermint-helpdesk-ticketing-lab Public

    Peppermint help desk ticketing lab documenting a shared drive access issue from intake to closure. Covers ticket triage, AD security group misconfiguration, root cause analysis, and resolution docu…

  2. jira-helpdesk-ticketing-lab jira-helpdesk-ticketing-lab Public

    Jira help desk ticketing lab simulating a real IT support queue with ticket lifecycle, workflows, and common IT scenarios.

  3. Asus-G14-Hardware-Repair-Case-Study Asus-G14-Hardware-Repair-Case-Study Public

    Hardware diagnostics, component replacement, and system optimization case study showcasing Tier 1/2 IT support competencies. Includes RAM upgrade, keyboard replacement, and battery service.