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34 changes: 34 additions & 0 deletions docs.json
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Expand Up @@ -280,6 +280,23 @@
{
"group": "Community",
"pages": ["community/contributing", "community/links"]
},
{
"group": "Support",
"icon": "circle-question",
"pages": [
{
"group": "Payment",
"pages": [
"support/payment/accepted-payment-methods",
"support/payment/editing-payment-information",
"support/payment/payment-history",
"support/payment/unsuccessful-payments",
"support/payment/payment-currency",
"support/payment/invoice-information"
]
}
]
}
]
},
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{
"group": "社区",
"pages": ["community/contributing", "zh-CN/community/links"]
},
{
"group": "支持",
"icon": "circle-question",
"pages": [
{
"group": "付款",
"pages": [
"zh-CN/support/payment/accepted-payment-methods",
"zh-CN/support/payment/editing-payment-information",
"zh-CN/support/payment/payment-history",
"zh-CN/support/payment/unsuccessful-payments",
"zh-CN/support/payment/payment-currency",
"zh-CN/support/payment/invoice-information"
]
}
]
}
]
},
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41 changes: 41 additions & 0 deletions support/payment/accepted-payment-methods.mdx
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---
title: Accepted payment methods
description: Learn about the payment methods accepted by Comfy Organization Inc
---

Comfy Organization Inc accepts various payment methods to make it easy for you to subscribe to our services.

## Credit and debit cards

We accept the following major credit and debit cards:

- Visa
- Mastercard

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support/payment/accepted-payment-methods.mdx#L13

Did you really mean 'Mastercard'?
- American Express
- Discover

## Digital wallets

You can also pay using popular digital wallet services:

- Apple Pay
- Google Pay
- PayPal

## Requirements

To successfully process your payment:

- Your card must have sufficient funds or available credit
- Your billing address must match the address on file with your card issuer
- International cards are accepted, but may be subject to currency conversion fees from your bank

## Security

All payment information is processed securely using industry-standard encryption. Comfy Organization Inc does not store your complete card details on our servers.

## Payment processing

Payments are processed immediately upon subscription or renewal. You will receive a confirmation email once your payment has been successfully processed.

If you experience any issues with payment processing, please contact our support team for assistance.
47 changes: 47 additions & 0 deletions support/payment/editing-payment-information.mdx
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---
title: Editing your payment information
description: Learn how to update your payment method and billing details
---

You can update your payment information at any time through your account settings.

## How to edit payment information

1. Log in to your Comfy Organization Inc account
2. Navigate to **Account Settings**
3. Select **Billing & Payment**
4. Click **Edit Payment Method**
5. Enter your new payment information
6. Click **Save Changes**

## What you can update

You can modify the following payment details:

- Credit or debit card number
- Card expiration date
- CVV/security code
- Billing address
- Payment method type (switch between card and digital wallet)

## When changes take effect

- Changes to your payment method take effect immediately
- Your next billing cycle will use the updated payment information
- Active subscriptions will not be interrupted when you update payment details

## Important notes

- You must have an active payment method on file to maintain your subscription
- If you remove a payment method, you must add a new one before the next billing date
- Updating your payment information does not change your billing date or subscription plan

## Troubleshooting

If you encounter issues updating your payment information:

- Verify that all information is entered correctly
- Ensure your card has not expired
- Check that your billing address matches your card issuer's records
- Try using a different browser or clearing your cache
- Contact our support team if problems persist
118 changes: 118 additions & 0 deletions support/payment/invoice-information.mdx
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---
title: Changing your invoice information
description: Learn how to update your billing details and invoice information
---

You can customize the information that appears on your invoices to match your business or personal requirements.

## What you can change

You can update the following invoice information:

- Billing name (individual or company name)
- Billing address
- Tax ID or VAT number
- Email address for invoice delivery
- Additional reference information

## How to update invoice information

1. Log in to your Comfy Organization Inc account
2. Navigate to **Account Settings**
3. Select **Billing & Payment**
4. Click **Invoice Settings**
5. Update your information
6. Click **Save Changes**

## Business invoices

If you need invoices for business purposes:

### Company information

- Enter your company's legal name
- Add your business address
- Include your tax ID or VAT number
- Specify any purchase order numbers

### Tax documentation

For businesses requiring tax documentation:

- Add your VAT number (EU businesses)
- Include your tax ID (US businesses)
- Provide your GST number (applicable regions)

## When changes take effect

- Changes apply to all future invoices immediately
- Past invoices cannot be modified
- If you need a corrected past invoice, contact our support team

## Invoice delivery

### Email delivery

- Invoices are automatically sent to your account email
- You can add additional email addresses for invoice copies
- Invoices are sent immediately after successful payment

### Downloading invoices

You can download invoices at any time:

1. Go to **Payment History**
2. Find the transaction
3. Click **Download Invoice**

## Invoice format

All invoices include:

- Invoice number and date
- Your billing information
- Comfy Organization Inc company details
- Itemized charges
- Payment method
- Tax breakdown (if applicable)
- Total amount paid

## Special requirements

If you have special invoicing requirements:

- Custom invoice formats
- Specific billing cycles
- Multiple billing entities
- Purchase order integration

Please contact our support team to discuss enterprise billing options.

## Correcting invoice errors

If you notice an error on an invoice:

1. Contact our support team immediately
2. Provide the invoice number
3. Describe the error
4. We will issue a corrected invoice if necessary

## Record keeping

We recommend:

- Downloading and saving all invoices
- Keeping records for tax purposes
- Verifying invoice details regularly
- Updating information before it changes

## Need help?

If you need assistance with:

- Updating invoice information
- Understanding invoice charges
- Obtaining past invoices
- Setting up business billing

Please contact our support team for personalized assistance.
90 changes: 90 additions & 0 deletions support/payment/payment-currency.mdx
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---
title: Payment currency
description: Information about supported currencies and currency conversion
---

Comfy Organization Inc processes payments in multiple currencies to serve our global user base.

## Primary currency

All subscription prices are listed in **US Dollars (USD)** by default.

## Supported currencies

We support payments in the following currencies:

- USD (US Dollar)
- EUR (Euro)
- GBP (British Pound)
- CAD (Canadian Dollar)
- AUD (Australian Dollar)
- JPY (Japanese Yen)

## Currency selection

Your payment currency is typically determined by:

- Your account location
- Your billing address
- Your payment method's default currency

## Currency conversion

### Automatic conversion

If your card's currency differs from the billing currency:

- Your bank or card issuer will automatically convert the amount
- Conversion rates are set by your financial institution
- Additional currency conversion fees may apply

### Conversion fees

- Currency conversion fees are charged by your bank, not by Comfy Organization Inc
- These fees typically range from 1-3% of the transaction amount
- Check with your bank for specific conversion fee rates

## Viewing charges in your currency

To see the approximate charge in your local currency:

1. Check your bank or card statement
2. Use your bank's currency converter
3. Note that exchange rates fluctuate daily

## Changing your billing currency

To change your billing currency:

1. Contact our support team
2. Provide your preferred currency
3. Note that currency changes may affect your subscription price due to exchange rates

## Price variations by region

Subscription prices may vary slightly by region due to:

- Local tax requirements
- Currency exchange rates
- Regional pricing adjustments

## Tax and VAT

Depending on your location, additional charges may apply:

- Sales tax (US customers)
- VAT (European customers)
- GST (Australian, Canadian, and other applicable regions)

These taxes are calculated based on your billing address and added to your total.

## Questions about currency?

If you have questions about:

- Which currency you'll be charged in
- Currency conversion fees
- Regional pricing
- Tax calculations

Please contact our support team for clarification.
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