C4GT Community: Basic Details of Ashwin

[ashwinkothavade]

Ticket Contents

R-Grids: Rohtak Grievance Redressal & Information Dashboard System

📋 Description

R-Grids is a modern grievance redressal system designed to streamline citizen complaints in Rohtak city. The system provides a multi-channel platform for citizens to submit complaints via web chatbot and WhatsApp, with AI-powered classification and real-time tracking capabilities.

📌 Team Member Details

• Name: Ashwin Kothawade
• GitHub Username: ashwinkothavade
• LinkedIn Profile: https://www.linkedin.com/in/ashwin-kothavade-696a21257/
• College/University: IIIT Jabalpur

🚀 Project Overview

R-Grids is a centralized, citizen-centric platform to streamline grievance submission, tracking, and resolution for Rohtak. It combines a modern web/WhatsApp chatbot, AI-based complaint routing, and an admin dashboard for officers and administrators.

✨ Features

• Simple chatbot interface (Web & WhatsApp) for citizens to file complaints
• AI-powered automatic department routing
• Unique ticket ID generation and real-time status tracking
• Officer/Admin dashboard for complaint management and analytics
• Two-way communication for updates and broadcasts
• Comprehensive analytics for administrators

Goals

🎯 Goals

Accessibility Goals

• Multi-Channel Accessibility: Enable citizens to submit complaints via WhatsApp and web chatbot, ensuring accessibility for all users.
• User-Friendly Interface: Design intuitive interfaces that require minimal technical knowledge to use.
• Real-time Updates: Provide instant status updates and notifications to keep citizens informed.
• Language Support: Support multiple Indian languages to cater to diverse user base.

Performance Goals

• Fast Response Time: Achieve < 2 seconds response time for complaint submission.
• High Availability: Ensure 99.9% uptime for the system.
• Scalability: Handle peak loads of 1000+ concurrent users.
• Efficient Routing: Achieve > 90% accuracy in AI-based complaint classification.

Security Goals

• Data Protection: Implement end-to-end encryption for sensitive data.
• Access Control: Role-based authentication for admin dashboard.
• Audit Logging: Maintain logs of all system activities for accountability.
• Compliance: Ensure compliance with data protection regulations.

Implementation Details

🛠️ Implementation Details

Core Technologies

1. Language Models

   • Primary: Google Gemini API
   • Alternative: OpenAI GPT-3.5
   • Selection Criteria: Accuracy, cost, and ease of integration

2. Backend Architecture

   • Flask for REST API endpoints
   • Firebase for real-time database
   • Twilio for WhatsApp integration
   • Streamlit for admin dashboard

3. Frontend Implementation

   • React.js for web interface
   • Material-UI for responsive design
   • WebSocket for real-time updates

Key Components

1. Complaint Management System

   • Unique ticket generation using UUID
   • AI-based department classification
   • Status tracking and updates
   • Two-way communication

2. AI Integration

   • Gemini API integration for classification
   • Department mapping and validation
   • Error handling and fallbacks
   • Performance optimization

3. Communication System

   • WhatsApp bot using Twilio
   • Two-way messaging support
   • Status notifications
   • Broadcast announcements

4. Admin Dashboard

   • Complaint analytics and metrics
   • Status management
   • Department-wise distribution
   • Performance monitoring

Security Measures

1. Data Protection

   • HTTPS encryption
   • Data encryption at rest
   • Secure API key management
   • Regular backups

2. Access Control

   • Role-based authentication
   • Session management
   • Rate limiting
   • API key rotation

3. Monitoring

   • Error tracking
   • Performance monitoring
   • Security alerts
   • Usage analytics

📈 Future Enhancements

• Multi-language support
• Mobile app integration
• Voice complaint submission
• Advanced analytics
• Predictive maintenance
• Integration with other civic services and broadcasts
• Comprehensive analytics for administrators

🛠️ Tech Stack

• Frontend: React
• Backend: Flask, Firebase Firestore
• AI: Google Gemini API
• Admin Dashboard: Streamlit
• Messaging: Twilio (WhatsApp), Ngrok (for webhook testing)

Product Name

R-Grids: Rohtak Grievance Redressal & Information Dashboard System

Organisation Name

ADC Rohtak

Tech Skills Needed

Markdown

Mentor(s)

@tanishk2907

Complexity

Beginner

Category

Documentation