[DMP 2025]: District-Level Chatbot for Grievance Redressal

[tanishk2907]

Ticket Contents

Description

Rohtak lacks a centralized and user-friendly grievance submission and resolution tracking system. There is a state-led portal but accessibility of it remains a concern for common citizens thus they rely on manual channels or fragmented department-wise complaints, leading to poor issue visibility and lack of accountability.

Feature Requirement
This project aims to build a WhatsApp-based and/or web-based chatbot where citizens can:

• File grievances in structured formats
• Automatically route complaints to the correct department
• Receive a unique ticket ID and updates on complaint status
• Allow officers to view, update, and resolve complaints via an admin interface

This tool will also generate summarized dashboards for administrators to monitor departmental resolution trends.

Goals & Mid-Point Milestone

Goals

• Design a chatbot flow for complaint registration
• Integrate ticket creation and routing logic with department mappings
• Live chatbot with routing flow deployed for 2 departments
• 2-way communication between department officers and citizens to be enabled for progress tracking/announcements via broadcasts/personalised messages
• Admin dashboard shows logged complaints and allows status updates
• Ticket tracking works for citizen re-query by ID

Setup/Installation

WhatsApp API (e.g., Twilio or Gupshup) and/or web interface

Backend: Firebase or PostgreSQL

Admin UI: Retool/Streamlit or custom React dashboard

Department mapping and escalation matrix to be provided

Expected Outcome

One-stop grievance registration and tracking system for citizens

Admin interface to monitor and respond to complaints

Greater transparency and accountability in grievance redressal

Acceptance Criteria

✅ Citizens can file complaints and receive ticket IDs via bot
✅ Complaints are correctly routed to departments
✅ Officers can view and update complaint statuses
✅ Dashboard displays complaint metrics by ward/department/status
✅ System tested with pilot rollout in 2 wards

Implementation Details

Bot UI: WhatsApp or Web (React/Telegram optional)

Backend: Firebase or PostgreSQL

Admin Panel: Retool/Streamlit

Auth: Officer login for status updates

AI Use (Optional): Classify complaint category from text input (simple rule-based or classifier)

Mockups/Wireframes

To be co-created with district office.

Product Name

Rohtak Grievance Redressal Chatbot

Organisation Name

ADC Rohtak

Domain

Civic Tech

Tech Skills Needed

WhatsApp/Web Bot Design, Firebase/PostgreSQL, Dashboarding

Mentor(s)

TBD

Category

Citizen Services, Automation

[Persu1t]

Hey I can work on this issue. Tell me how can I proceed with this issue.@tanishk2907. For chatbot UI I can use custom React Components and for backend Firebase can be an excellent choice. For AI integration we can use OpenAI LLM api.
Waiting for your response.

[moodyadi2006]

Hey @tanishk2907, I’d love to work on this issue! I’ll create a web-based chatbot using custom React components for the UI. Instead of AI integration, I’ll implement a tag-based routing system, where complaints are categorized using predefined tags and automatically directed to the appropriate departments. Once an officer accepts a complaint, the citizen will be able to directly chat with the officer through the platform. For the back end, I will make use of Firebase to manage real-time communication and storing data. Please let me know how I can continue—looking forward to contributing!

[Shashank-Ge]

Hi @tanishk2907 and the C4GT team,

I’m very interested in contributing to the Rohtak Grievance Redressal Chatbot project. I have solid experience with React for building responsive and intuitive user interfaces, and I’m comfortable working with Firebase and PostgreSQL for backend development and data management.

My approach would be to develop a clean, user-friendly chatbot UI that works smoothly across devices, while setting up a backend that supports real-time complaint tracking and efficient data handling. I also plan to implement a smart routing system to automatically direct complaints to the right departments, improving response times.

I’m ready to start immediately and collaborate closely with the mentors and district office to build effective dashboards and admin panels using tools like Retool or Streamlit. I’m committed to delivering a scalable and maintainable solution that can grow with future needs.

Looking forward to your guidance on the next steps.

Thank you,
Shashank Goel
GitHub Profile

[anurag6569201]

Contribution Interest: District-Level Chatbot for Grievance Redressal (C4GT 2025)

Hello @tanishk2907

My name is Anurag Singh, and I'm very interested in contributing to the District-Level Chatbot for Grievance Redressal project as part of the C4GT 2025 program.

The project's goal of creating a centralized, accessible platform using a chatbot (WhatsApp/Web) to improve grievance handling for the citizens of district is an excellent initiative in the Civic Tech domain, and it strongly resonates with me.

I believe my skillset aligns well with the technical requirements outlined:

• Full Stack Development: I have hands-on experience with Python (Django) for backend development and React.js for frontend/web interfaces, covering the potential tech stack for the bot and admin panel.
• Databases: I am familiar with Firebase (mentioned as a backend option) and also have experience with SQL databases like PostgreSQL/Sqlite3.
• Dashboarding: I have used Streamlit (mentioned for the Admin UI) and other libraries like Matplotlib/Chart.js for visualization and dashboard creation in my projects.
• AI/ML (Optional Feature): I have experience with AI tools and libraries like LangChain, GenAI, and Python ML libraries, which could be valuable for implementing the optional complaint classification feature.
• Cloud & Deployment: I'm comfortable deploying applications to platforms like Azure, Vercel, and Render.
• Previous Experience: I have built several full-stack projects involving user interfaces, APIs, database management, and admin functionalities (like my Sanitas project for disease surveillance or Visora AI-powered education marketplace). I've also contributed to open source previously (GSSoC).

You can view my profile and past work here:

• GitHub: https://github.com/anurag6569201
• Portfolio: https://anurag6569201.azurewebsites.net/

I am eager to learn more and contribute to building this impactful solution for ADC Rohtak. Could you please guide me on the next steps for getting involved? Are there specific contribution guidelines, initial setup instructions, or any "good first issues" that a new contributor could tackle?

Thank you for your time and consideration!

Best regards,
Anurag Singh

[Aditya-Sureka]

Hey @tanishk2907 , Rohtak Grievance Redressal Chatbot is a kind of project which is unique as well as impactful project and I would be grateful if I would be consider in helping to make this impact. I had previously worked on 2 way communication chatbots as well in hackathons and apart from that chatbot creation and all the UI UX work aligns with my skills, so Looking forward for this amazing opportunity.

[Krishna-Kaushal]

Hey @tanishk2907 !
The Rohtak Grievance Redressal Chatbot project aligns with my interest in using technology to improve governance and citizen engagement. I am motivated by the opportunity to work at the intersection of web development, user experience, and public service, where my experience with scalable backends, REST APIs, and interactive dashboards can make a meaningful impact. Additionally, the chance to collaborate with government bodies and deploy a solution that enhances transparency and accountability excites me. I am confident that my technical background, problem-solving mindset, and commitment to quality will enable me to contribute effectively to this project’s success.

[Bhavishya2601]

Hi, I'm Bhavishya Garg, Full stack developer currently in my 2nd year BE CSE, I would like to contribute to this project under C4GT program

[mayankjain2710]

Hello @tanishk2907, and the C4GT team

My name is Mayank Jain, and I’m excited to express my interest in contributing to the “AI-based Grievance Redressal Chatbot for Rohtak” project under the C4GT 2025 program.

This project’s mission to streamline public grievance handling using a chatbot-based interface for citizens truly resonates with me. It addresses a real civic issue and I believe this kind of digital solution can make a measurable impact.

Here’s a quick overview of how my skills align with the project goals:

🔹 Full Stack Development: I’ve worked with React for frontend and Node.js for backend development. I’ve also used MongoDB and Firebase for managing structured data — relevant for both the citizen complaint system and admin dashboard.

🔹 Chatbot and AI Tools: I’ve built chatbot projects in the Smart India Hackathon (SIH), and I’m currently exploring NLP and lightweight ML models like those in scikit-learn, which could assist in complaint classification.

🔹 Dashboarding and Visualizations: I can build user-friendly dashboards using React and Chart.js to display complaint metrics by status, ward, and department.

🔹 Version Control & Collaboration: I use Git and GitHub regularly, and I’m comfortable contributing in a collaborative team setting.

🔹 Deployment & DevOps: I’ve deployed full-stack projects on platforms like Vercel and Render and am familiar with securing endpoints and optimizing performance.

Sample Projects:

• Grievance Chatbot Prototype (SIH)
• Fake News Detection System (Cyber Challenge Delhi Police 2025)
• Multiple React + Node full-stack apps

Portfolio:
GitHub: https://github.com/mayankjain2710

I would really appreciate any guidance on how to get started — whether that’s setup steps, a contribution roadmap, or any beginner-friendly issues I could work on. I’m genuinely excited to contribute to this meaningful project led by ADC Rohtak.

Looking forward to contributing to this meaningful civic tech initiative.

Best regards,
Mayank Jain

[Krixna-Kant]

Hey @tanishk2907,
I’m Krishna, currently working on a state-level IGRS project where I built an NLP model in Hindi for classifying grievances by urgency and category. I’ve also developed geospatial mapping for complaints and a recommendation engine for issue resolution. I’d love to contribute to the Rohtak Chatbot initiative by integrating these modules for a more intelligent, user-friendly and data-driven system.
Here is the video link for my previous project based on grievances - https://drive.google.com/file/d/1C0C0PGDobH_7tJ-ndQyK-JAd8t-b8M8t/view?usp=sharing

[tamannah1234]

Hey @tanishk2907
I am Tamanna Singh, a third-year Computer Science and Engineering student with hands-on experience in full-stack web development, particularly using React.js, Firebase, Node.js, MongoDB and MySQL. I have built and deployed user-centric applications Chat application that focus on using firebase real-time chat, authentication, and Profile updation. My technical skills, combined with a strong understanding of problem-solving and UI/UX principles, makes me well-suited to contribute to the development of a chatbot-based grievance redressal system. I am confident in my ability to collaborate effectively and deliver functional, scalable components that align with the project's goals of improving citizen engagement.

[ARsenic100]

Hey @tanishk2907 ,
I’m Aditya Raj, a third-year undergraduate student at IIIT Jabalpur, with experience in the MERN stack, and a strong foundation in Machine Learning, Deep Learning, and Generative AI. I’m excited to be a part of the C4GT DMP program and contribute to the Rohtak Grievance Redressal Chatbot project.

This project aligns closely with my skills and interests, and I’m eager to contribute toward building an efficient and transparent grievance redressal system for citizens.

Here’s how I plan to contribute:

WhatsApp-based Chatbot for Users
• Develop a WhatsApp-based chatbot using Twilio or Gupshup for structured grievance submission and real-time communication with citizens.
• Ensure an intuitive user experience for complaint filing and tracking.

Admin UI Panel
• Build an admin UI panel using React, allowing officers to view, update, and resolve complaints efficiently.
• Integrate the dashboard with complaint tracking, departmental performance, and status updates.

Backend & Database
• Use Node.js with Express for backend APIs and implement Firebase as the primary database to handle user data, complaints, and department routing.

Smart Routing (Optional Feature)
• Incorporate basic NLP/ML models to classify and route complaints automatically based on the content, improving workflow efficiency.

Here’s a quick overview of how my skills align with the project goals:

Full Stack Development
I have hands-on experience with React for frontend development and Node.js for backend APIs. I’ve worked with Firebase for managing structured data, which fits well with the requirements of building a scalable grievance management system and the admin UI.

Chatbots & AI Integration
I’ve previously built chatbot-based solutions during the Smart India Hackathon (SIH) 2024 Grand Finale and am currently working with NLP and lightweight ML models (like those in scikit-learn), which can be leveraged for auto-classifying and routing complaints effectively.

Dashboards & Visual Insights
Using React and Chart.js, I can build interactive dashboards to visualize complaint metrics by department, ward, and status, offering valuable insights for administrators.

Version Control & Collaboration
I regularly use Git and GitHub and am comfortable working in collaborative team environments with version control and code review practices.

Deployment & DevOps
I’ve deployed full-stack applications on platforms like Vercel and Render, and I’m experienced in securing APIs, managing environments, and optimizing performance for production-ready applications.

I’m excited about the opportunity to contribute to this impactful project as part of the C4GT DMP program.

[ashwinkothavade]

@tanishk2907 interested