Birthday user property is not being set properly

[marcshilling]

I'm using CleverTap.onUserLogin and passing a Date() object as DOB as instructed in the docs, but the values that show up on the CleverTap dashboard for my users are very wrong. For example, even if I just pass DOB: new Date() for "today", it comes in as 1992:

I tried all sorts of values and can't find any rhyme or reason with this.

[Anush-Shand]

@marcshilling
Could you confirm the version of the clevertap-react-native you are working with?
Also is this issue reproducible on Android or iOS or both?

I checked internally for android and the correct date was reflected on the dashboard

[marcshilling]

@Anush-Shand issue is reproducible on both Android and iOS. clevertap-react-native v3.4.0

Edit: Tried upgrading to the latest 3.6.0 and same issue.

dob is a Date() object:

console.log shows:

DOB: 1988-08-13T04:00:00.000Z

CleverTap dashboard shows:

[Anush-Shand]

@marcshilling Could you share the clevertap logs after doing the above steps. Also can you try with a pushProfile instead of onUserLogin?

This is the line that is working fine for me

clevertap-react-native/Example/app/app-utils.js

Line 61 in 134ab5e

birthdate: new Date('1992-12-22T06:35:31'),

Can you also make sure, you are checking the correct profile

[marcshilling]

@Anush-Shand here's the relevant log from iOS:

[CleverTap]: CleverTap.865-K5R-W96Z: onUserLogin: profile {
    CountryID = 49;
    DOB = "$D_587448000";
    Email = "marcshilling@gmail.com";
    Gender = M;
    Identity = 1083412;
    Name = marcshilling;
    Username = marcshilling;
    "is_anonymous" = 0;
    "push_enabled_back_in_stock" = 0;
    "push_enabled_beer_offers" = 0;
    "push_enabled_merch_offers" = 0;
    "push_enabled_product_announcements" = 0;
    "push_enabled_wishlist_beers" = 0;
    "push_enabled_year_in_beer" = 0;
} maps to current device id -v8892414fbc754cefb7d84e11646ed363, using current user profile

I tried using CleverTap.profileSet() instead but the birthdate remains the same on the profile:

[CleverTap profileSet: {
    DOB = "$D_587448000";
}]

I am certain that I am looking at the correct profile. But this is a widespread issue - all of our user accounts are showing as much much older than they actually are. Please help!

[marcshilling]

@Anush-Shand in your example you are passing it with the key of birthdate, not DOB. Why? The docs say DOB is the correct key.

I tried to use birthdate and it just created a new field on my profile...which if anything proves the issue even further. That's the same Date() object being passed to both keys:

Obviously your example app is not a good comparison.

[Anush-Shand]

@marcshilling

$D_587448000 correctly corresponds to the date shown on the dashboard.
The problem is when the .js Date object is converted to the string with $D_ prefix

Here is the code that is responsible for the conversion.
map[key] = "$D_" + Math.floor(value.getTime() / 1000);

Can you do any of the following

1. Could you try passing new Date('1992-12-22T06:35:31') this as your birthdate and not the current date
2. Try cloning the sample app from this github repo and check if it works for you.
3. Provide a simple reproducer app
4. Open a support ticket with the clevertap team so that we can connect and move this issue quicker

[marcshilling]

@Anush-Shand when I pass DOB: new Date('1992-12-22T06:35:31'), the iOS logs show DOB = "$D_725024131"; and the CleverTap dashboard shows

Are we ready to acknowledge this is an issue on CleverTap's side?

[Anush-Shand]

@marcshilling
Thanks for moving this ticket to the support team. All further communication can be done there. Keeping this ticket open until the issue is resolved.

[Anush-Shand]

This issue has been identified

As a workaround, the key dob can be used instead of DOB (case-sensitive)
This will be fixed in the upcoming release. Keeping the ticket open until fixed.

Thanks @marcshilling for raising this.