Installation Error #5335

programmeradu · 2020-09-11T20:54:49Z

If you have the ChurchCRM software running, please file an issue using the Report an issue in the help menu.

On what page in the application did you find this issue? Installation

On what type of server is this running? Dedicated / Shared hosting? Linux / Windows? Windows

What browser (and version) are you running? Google Chrome

What version of PHP is the server running? PHP 7

What version of SQL Server are you running? 5

What version of ChurchCRM are you running? 4.1,1

Fatal error: Uncaught Error: Class 'Slim\Http\Cookies' not found in C:\xampp\htdocs\vendor\slim\slim\Slim\Http\Request.php:143 Stack trace: #0 C:\xampp\htdocs\vendor\slim\slim\Slim\DefaultServicesProvider.php(60): Slim\Http\Request::createFromEnvironment(Object(Slim\Http\Environment)) #1 C:\xampp\htdocs\vendor\pimple\pimple\src\Pimple\Container.php(118): Slim\DefaultServicesProvider->Slim{closure}(Object(Slim\Container)) #2 C:\xampp\htdocs\vendor\slim\slim\Slim\Container.php(123): Pimple\Container->offsetGet('request') #3 C:\xampp\htdocs\vendor\slim\slim\Slim\App.php(296): Slim\Container->get('request') #4 C:\xampp\htdocs\setup\index.php(27): Slim\App->run() #5 {main} thrown in C:\xampp\htdocs\vendor\slim\slim\Slim\Http\Request.php on line 143

This appears when i type http://localhost

DawoudIO · 2020-09-11T21:56:35Z

Hi, can you tell me how you installed the app and where did you download it from

programmeradu · 2020-09-12T00:55:25Z

i downloaded it here on github, followed all imstructions to install it on xampp serveer

DawoudIO · 2020-09-12T02:40:36Z

Ensure you download from https://github.com/ChurchCRM/CRM/releases

programmeradu · 2020-09-12T03:02:27Z

that is exactly where i downloaded from
but it's saying fatal error with slim/cookies

MrClever · 2020-09-12T09:37:07Z

Let's see if we can figure this out 🙂

Does the file /path/to/ChurchCRM/vendor/slim/slim/Slim/Http/Cookies.php exist? Can the webserver process read it?
What is in the /path/to/ChurchCRM/logs/YYYY-MM-DD-app.log log when the error is thrown?
Is there anything in Apache's error.log?
You mention you're running PHP 7 - can you confirm it is 7.2 or higher?

programmeradu · 2020-09-12T14:29:35Z

Are you also using Xampp? Or i need to install some modules?

programmeradu · 2020-09-12T14:39:45Z

No there's nothing in the Apache error log

programmeradu · 2020-09-12T14:41:00Z

yeah there is cookies.php and there is nothing in that file

MrClever · 2020-09-13T01:14:22Z

@programmeradu if Cookies.php is empty, then your zip file didn't unpack properly because that file should be 195 lines. My production system (ChurchCRM 4.1.0) the /path/to/ChurchCRM/vendor/slim/slim/Slim/Http/Cookies.php file returns the following:

$ stat Cookies.php 
  File: Cookies.php
  Size: 4924      	Blocks: 16         IO Block: 4096   regular file
Device: 801h/2049d	Inode: 20023       Links: 1
Access: (0644/-rw-r--r--)  Uid: (   33/www-data)   Gid: (   33/www-data)
Access: 2020-09-13 02:31:45.742379049 +1000
Modify: 2020-06-19 10:25:51.767923948 +1000
Change: 2020-06-19 10:25:53.456035161 +1000
 Birth: -

Suggestion - download the latest release. Verify the hash, then unpack it. Make sure you grab the .htaccess files as well when you deploy to Apache etc.

There are no zero-size PHP files in our releases.

programmeradu · 2020-09-13T23:38:15Z

Could you please send me the cookies file here

programmeradu · 2020-09-13T23:40:24Z

The latest release is 4.1.1 and there is nothing in the cookies.php file

MrClever · 2020-09-14T10:53:16Z

@programmeradu - The latest release (4.1.1) does definitely have a valid Cookies.php file. Make sure you're grabbing the "ChurchCRM-4.1.1.zip" NOT the "Source code (zip)"

Edit/further explanation: the source code archives are used to build the zipped release. It's more a way of recreating the source tree at the exact point in time the release file was compiled. Unless you're comfortable building all the supporting components yourself, the source code archives are not going to work.

ChurchCRM-X.Y.Z.zip = ready to run, fully compiled application.
X.Y.Z.tar.gz or X.Y.Z.zip (Source code archives) = uncompiled source code. These can't be deployed without building the supporting libraries (usually in the /vendors branch of the application)

programmeradu · 2020-09-14T20:05:06Z

That is exactly what i downloaded... kindly send the file here

programmeradu · 2020-09-14T20:05:23Z

i have tried redownloading

programmeradu · 2020-09-14T21:59:43Z

But still... sopleasesend cookies file

MrClever · 2020-09-15T10:15:12Z

Please verify the SHA1 sum for the zip file - if it matches the published release, then it would be helpful to understand how you are unpacking the zip file. There have been no other reports the release file is corrupt, so I don't want want to clutter up a ticket with the same file that is readily available.

ChurchCRM-4.1.1.zip SHA1: bba10ee5eb23e24b0e67ae1bf1d9df38cc2027ed

It looks like you're running Windows, so try this in a terminal, and verify the result against the hash below (assuming the zip file is in the same directory you run CertUtil in):

CertUtil -hashfile ChurchCRM-4.1.1.zip SHA1

Sample run on Windows 10 VM (assuming release file is in the user's "Downloads" folder):

C:\Users\Test\Downloads> CertUtil -hashfile ChurchCRM-4.1.1.zip SHA1
SHA1 hash of file ChurchCRM-4.1.1.zip:
bba10ee5eb23e24b0e67ae1bf1d9df38cc2027ed    <--- there's the correct SHA1 hash
C:\Users\Test\Downloads>

programmeradu · 2020-09-16T00:35:03Z

C:\Users\SAMMIE>Certutil -hashfile ChurchCRM-4.1.1.zip SHA1 CertUtil: -hashfile command FAILED: 0x80070002 (WIN32: 2 ERROR_FILE_NOT_FOUND) CertUtil: The system cannot find the file

specified.C:\Users\SAMMIE>Certutil -hashfile ChurchCRM-4.1.1.zip SHA1
CertUtil: -hashfile command FAILED: 0x80070002 (WIN32: 2 ERROR_FILE_NOT_FOUND)
CertUtil: The system cannot find the file specified.

i got an error

programmeradu · 2020-09-16T00:37:25Z

And where do i find the certutil?

MrClever · 2020-09-16T06:45:12Z

It has been part of Windows since version 7 AFAIK. Open a PowerShell session to run CertUtil though, not a "cmd.exe" session.

programmeradu · 2020-09-17T02:22:10Z

Okay

programmeradu · 2020-09-18T03:06:51Z

I am getting same feedback from powershell

programmeradu · 2020-09-18T03:07:30Z

C:\Users\SAMMIE>Certutil -hashfile ChurchCRM-4.1.1.zip SHA1 CertUtil: -hashfile command FAILED: 0x80070002 (WIN32: 2 ERROR_FILE_NOT_FOUND) CertUtil: The system cannot find the file

programmeradu · 2020-09-19T00:26:09Z

Same feedback

boluak · 2020-09-19T00:43:05Z

@programmeradu
Try installing on another partition aside from C drive.
generally try to.avoid installing on C drive especially on windows 10. You get into a lot of permissions issues, depending on how good you are at handling them.

boluak · 2020-09-19T00:47:12Z

For the above command to work, the file u are working on (ChurchCRM-4.1.1.zip) should be in same folder or u specify absolute path

programmeradu · 2020-09-19T03:18:04Z

Okay. I'm trying to install VM

…

On Sat, Sep 19, 2020, 12:47 AM boluak ***@***.***> wrote: For the above command to work, the file u are working on should be in same folder or u specify absolute path — You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub <#5335 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/AI2OQ4XRAG6LL2LLRRGRQV3SGP5RZANCNFSM4RIJ32SA> .

MrClever · 2020-09-20T10:38:26Z

@programmeradu - If your Windows setup can't find CertUtil maybe a GUI alternative might be more useful, and there's lots of options too (for example): https://www.raymond.cc/blog/7-tools-verify-file-integrity-using-md5-sha1-hashes/

Bottom line is, there are not any empty/zero-length php files in our releases. If you have downloaded the release as described above and are seeing empty/zero-length php files (like Cookies.php) the zip file you are using is either corrupt or altered in some way, but is not the content we released. This is why verifying the SHA1 sum is so important.

programmeradu · 2020-09-20T23:16:16Z

Okay let me check the blog out...

…

On Sun, Sep 20, 2020, 10:38 AM James G ***@***.***> wrote: @programmeradu <https://github.com/programmeradu> - If your Windows setup can't find CertUtil maybe a GUI alternative might be more useful, and there's lots of options too (*for example*): https://www.raymond.cc/blog/7-tools-verify-file-integrity-using-md5-sha1-hashes/ Bottom line is, there are not *any* empty/zero-length php files in our releases. If you have downloaded the release as described above <#5335 (comment)> and are seeing empty/zero-length php files (like Cookies.php) the zip file you are using is either corrupt or altered in some way, but is *not* the content we released. This is why verifying the SHA1 sum is so important. — You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub <#5335 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/AI2OQ4RFE2EB6S7424JYF23SGXLS5ANCNFSM4RIJ32SA> .

programmeradu · 2020-09-20T23:50:00Z

i finally got the SHA 1
bba10ee5eb23e24b0e67ae1bf1d9df38cc2027ed
i used igorware hasher

programmeradu · 2020-09-21T01:59:59Z

i think they are the same

programmeradu · 2020-09-25T02:08:06Z

Any solutions yet?

MrClever · 2020-09-25T05:22:00Z

@programmeradu - that hash is consistent with the 4.1.2 release. If you're getting zero-length PHP files, then the only things I can think of are something screwy with the way the file is being unpacked or something on the system is interfering with the unpacking process (disk space, antivirus, who knows 🤷🏻‍♂️).

If you have a verified zip file (as suggested above) then the only problems can be with the unpack/deploy process which we have no control over. The release file is 100% functional and I have tested it on MacOS, Linux and FreeBSD (from different networks in different locales).

FYI - 4.1.3 was released today https://github.com/ChurchCRM/CRM/releases/tag/4.1.3

programmeradu · 2020-09-26T00:19:38Z

Okay Thank you... and how do i setup kiosk

MrClever · 2020-09-27T09:04:59Z

@programmeradu - to avoid changing topic of this ticket, I'll suggest you link up with our development and support team on Gitter https://gitter.im/ChurchCRM/CRM

MrClever · 2020-10-14T01:24:49Z

Sounds like @programmeradu has successfully completed the install. Closing, but feel free to reopen if the installation is still broken.

MrClever closed this as completed Oct 14, 2020

Installation Error #5335

Installation Error #5335

Comments

programmeradu commented Sep 11, 2020

On what page in the application did you find this issue? Installation

On what type of server is this running? Dedicated / Shared hosting? Linux / Windows? Windows

What browser (and version) are you running? Google Chrome

What version of PHP is the server running? PHP 7

What version of SQL Server are you running? 5

What version of ChurchCRM are you running? 4.1,1

DawoudIO commented Sep 11, 2020

programmeradu commented Sep 12, 2020

DawoudIO commented Sep 12, 2020

programmeradu commented Sep 12, 2020

MrClever commented Sep 12, 2020

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programmeradu commented Sep 19, 2020 via email

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