[Odie] Give Wapuu a chance

[AllTerrainDeveloper]

Proposed Changes

Adds experiment code changes for 'give_wapuu_a_chance_odie'

Why are these changes being made?

• Adds several changes for the user: Stop conflating the negative rating with the direct escalation path
• Stops showing the direct escalation link unless user has asked a question that might be solvable or not by the AI

Testing Instructions

1. Adding yourself the experiment mentioned above
2. Open a new conversation and ask the assistant to get to contact support directly
3. Assert that it asks you to first describe the issue
4. (If you want, try to keep cheating to get the user support without adding context to your issue)
5. Assert that once you gave enough context, you can already ask for human support and get the button for contacting human support
6. Assert that the button for escalating does not how up anymore when rating negatively a message

Pre-merge Checklist

• Has the general commit checklist been followed? (PCYsg-hS-p2)
• Have you written new tests for your changes?
• Have you tested the feature in Simple (P9HQHe-k8-p2), Atomic (P9HQHe-jW-p2), and self-hosted Jetpack sites (PCYsg-g6b-p2)?
• Have you checked for TypeScript, React or other console errors?
• Have you used memoizing on expensive computations? More info in Memoizing with create-selector and Using memoizing selectors and Our Approach to Data
• Have we added the "[Status] String Freeze" label as soon as any new strings were ready for translation (p4TIVU-5Jq-p2)?
  • For UI changes, have we tested the change in various languages (for example, ES, PT, FR, or DE)? The length of text and words vary significantly between languages.
• For changes affecting Jetpack: Have we added the "[Status] Needs Privacy Updates" label if this pull request changes what data or activity we track or use (p4TIVU-aUh-p2)?

[github-actions]

Calypso Live (direct link)

https://calypso.live?image=registry.a8c.com/calypso/app:build-131009

Jetpack Cloud live (direct link)

https://calypso.live?image=registry.a8c.com/calypso/app:build-131009&env=jetpack

Automattic for Agencies live (direct link)

https://calypso.live?image=registry.a8c.com/calypso/app:build-131009&env=a8c-for-agencies

[matticbot]

This PR modifies the release build for the following Calypso Apps:

For info about this notification, see here: PCYsg-OT6-p2

• blaze-dashboard
• command-palette-wp-admin
• help-center
• notifications
• odyssey-stats
• whats-new
• wpcom-block-editor

To test WordPress.com changes, run install-plugin.sh $pluginSlug Odie/restrict-escalation-until-enough-context on your sandbox.

[matticbot]

Here is how your PR affects size of JS and CSS bundles shipped to the user's browser:

Async-loaded Components (~222 bytes added 📈 [gzipped])

name                                       parsed_size           gzip_size
async-load-automattic-help-center-stepper       +677 B  (+0.1%)     +222 B  (+0.1%)
async-load-automattic-help-center               +677 B  (+0.1%)     +222 B  (+0.1%)

React components that are loaded lazily, when a certain part of UI is displayed for the first time.

Legend

What is parsed and gzip size?

Parsed Size: Uncompressed size of the JS and CSS files. This much code needs to be parsed and stored in memory.
Gzip Size: Compressed size of the JS and CSS files. This much data needs to be downloaded over network.

Generated by performance advisor bot at iscalypsofastyet.com.

[marco-altran]

LGTM! Did some basic testing and the behavior looks right. Just have a question and one code suggestion.

[marco-altran]

Great naming!

[AllTerrainDeveloper]

@marco-altran While explaining you the behavior of the status array, I discovered a bug and I have fixed it in the use-autoscroll.ts file

Here the wrong and the right behaviour

https://github.com/user-attachments/assets/efee3692-dd30-478d-8427-0f8625d68fe5
https://github.com/user-attachments/assets/811ef588-ad52-4107-8aa1-b84a7d78803f

[marco-altran]

I haven't found any issues, let's go! Feel free to deploy it.

[marco-altran]

Code works! Tested with experiment group and control group. Let's go 🚀