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Ads Dashboard missing on Free plan site approved for WordAds #93215

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Description

Quick summary

A simple Free plan site that has been approved for WordAds is not able to view the Ads Dashboard.
This prevents them from using the Ad Settings to change ad placements and the PayPal address.

8488635-zd-a8c
WordAds ID 46553381

Steps to reproduce

On a site already approved for Words Ads, change to the Free plan.
Go to Tools > Monetize > Ads.
Notice the Ads Dashboard does not show additional links for Earnings, Payments, Settings.
Instead there is a banner to invite the user to Upgrade to a paid plan.

This issue was noticed after an earnings payout was initiated. However, that is likely not related to the appearance of the banner.

upgrade to the explorer plan in ads dashboard

What you expected to happen

To view the Ads Dashboard features, such as the Settings to manage the ad placement and PayPal email address.

What actually happened

Tools are not accessible. Unable to manage WordAds account.
Support had to provide the information.

Impact

One

Available workarounds?

No and the platform is unusable

Platform (Simple and/or Atomic)

Simple

Logs or notes

No response

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