Closed
Description
Quick summary
We recently tested changing themes on a site, and in that process, where we needed support the most was while we were in the Editor. There is currently no way to access support while in the Editor.
Steps to reproduce
Open the Editor in any site with a block-based theme, you will see there are no help icons anywhere.
What you expected to happen
We'd expect to have access to some type of support.
What actually happened
We had no way to contact support.
Impact
All
Available workarounds?
No but the platform is still usable
Platform (Simple and/or Atomic)
Both Simple and Atomic
Logs or notes
No response
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To be used when issues have been triaged.To be used when issues have been triaged.Features related to Gutenberg integration on WordPress.com.Features related to Gutenberg integration on WordPress.com.All things related to WordPress.com customer support.All things related to WordPress.com customer support.The site editor.The site editor.The new integrated Help Center in Calypso that provides support tools on all screens.The new integrated Help Center in Calypso that provides support tools on all screens.All features accessible on and related to WordPress.com.All features accessible on and related to WordPress.com.Quality squad has been notified of this issue in #dotcom-triage-alertsQuality squad has been notified of this issue in #dotcom-triage-alerts
Type
Projects
Status
Done 🎉