UPDATE May 9, 2024: Read before Reporting

Please investigate the missing image issue you're dealing with before reporting on this thread.

Current escalation thread: p1715271974999929/1715265147.089629-slack-C02FMH4G8

(Possible) Current Symptoms

• Images can't be seen on Calypso, wp-admin and live site
• Primary domain is set to external name servers, or has only been recently pointed to WP.com (so still propagating)
• Sometimes we can repro, sometimes we can't
• Privacy settings on the site might be set to Coming Soon/Private

Previous Symptoms:

This is exclusive to the issue triggered by the change of the file paths on Simple Sites from files.wordpress.com to /wp-content/uploads/.

• Images load for users on the media library and the editor, but not on the frontend
• Images load for HEs correctly while proxied
• User report discrepancies between the file paths they can see X what they can't see (files.wordpress.com X /wp-content/uploads/)

Updates

• Initial escalation thread: p1708425842573889-slack-C02FMH4G8
• An initial fix was issued around Feb 20
• A second fix for .blog subdomains was issued around March 20.
• New escalation thread: p1711639735891989-slack-C02FMH4G8

Quick summary

I noticed that there are a number of reports of missing images or other media on a number of WordPress.com sites. The sites seem not to be plugin-enabled sites. Opening this issue to track reports.

My first encounter of this issue was in 7766785-zen where the user reported that all media save for the most recent two posts are no longer loading, and the relevant media is not displaying in the Media library.

Steps to reproduce

According to @vinnykaur , we haven't been able to reproduce this on our side. See p1708426096835589-slack-C02FMH4G8

What you expected to happen

Media should load consistently.

What actually happened

Media seems to be removed or is not loading for older content.

Impact

Some (< 50%)

Available workarounds?

No and the platform is unusable

Platform (Simple and/or Atomic)

Simple

Logs or notes

Other reports:

• 7766855-zen
• Photos disappearing – media library problems | WordPress.com Forums