Site Activity Log feature advertised inconsistently across Plan Overview, Plan Comparison, and Support doc

[daria2303]

Quick summary

ISSUE 1

1. Go to https://wordpress.com/pricing/ > Compare plans
2. Premium plan has Site activity log feature
3. But I see the activity log on the Personal test site too,
4. On the Free plan, it is not available on my test site but my teammates have it...
5. If we compare plans from the dashboard all plans have the activity log:
   https://user-images.githubusercontent.com/11535091/228807179-77863337-2571-4fa1-9996-f4a7b1d12c0e.mp4

ISSUE 2

1. Go to https://wordpress.com/pricing/ > Compare plans
2. Premium has Unlimited shares in social media
3. Personal doesn’t mention it at all,
4. Free - Limited shares in social media
5. But direct re-sharing is available from Premium

Steps to reproduce

ISSUE 1

1. Go to https://wordpress.com/pricing/ > Compare plans
2. Premium plan has Site activity log feature
3. But I see the activity log on the Personal test site too,
4. On the Free plan, it is not available on my test site but my teammates have it...
5. If we compare plans from the dashboard all plans have the activity log:
   https://user-images.githubusercontent.com/11535091/228807342-5b4b601e-91d3-411e-a4f4-6f2a734b0fc9.mp4

ISSUE 2

1. Go to https://wordpress.com/pricing/ > Compare plans
2. Premium has Unlimited shares in social media
3. Personal doesn’t mention it at all,
4. Free - Limited shares in social media
5. But direct re-sharing is available from Premium

What you expected to happen

ISSUE 1
The information is aligned everywhere and the plans act in the same way for all users.

ISSUE 2
Personal should also have Limited shares in social media

What actually happened

ISSUE 1
Both the documentation and the experience have conflicting information.

ISSUE 2
Documentation and experience are different. Personal plan is missing information on this feature.

Impact

Some (< 50%)

Available workarounds?

No but the platform is still usable

Platform (Simple and/or Atomic)

No response

Logs or notes

No response

[cuemarie]

📌 SCRUBBING : RESULT - Replicated / Could Not Replicate / Uncertain

• Replicated

📌 FINDINGS/SCREENSHOTS/VIDEO

• The Activity Log works the same way for Premium & Personal plans, so it should be first listed under the Personal Plan on https://wordpress.com/pricing/

Examples

Site Activity Log is listed first under the Premium plan, but should be listed first under the Personal Plan, as it is available on this plan level as well.

From the WordPress.com Public Doc on Activity Log:

Free plans are limited to viewing only the past 20 events, whereas WordPress.com paid plans have access to their complete site activity.

Example Personal Plan Site

📌 ACTIONS

• Assigned to MarTech

📌 Message to Author

ISSUE 2
Personal should also have Limited shares in social media

@daria2303 , each column on the Pricing/Plans page starts with "Everything in [previous_plan], plus:", so it is by design that this feature is not repeated under the Personal Plan.

You also mentioned some copy changes related to the social sharing - can you open a new report for that item if there is still a change you'd like to suggest for the Pricing/Plans page? It's best to keep issues in GH specific to one issue. Thank you!

[daria2303]

Thank you @cuemarie

What about the Activity Log displaying in the plans in the dashboard as available on all plans ? (it is a screenshot from the video I shared)

Also, what the doc says is not true for my free site, I cannot see 20 events on the free plan:

We have three places where the info is inconsistent.

each column on the Pricing/Plans page starts with "Everything in [previous_plan], plus:", so it is by design that this feature is not repeated under the Personal Plan.

Not sure which issue you are referring to but this is clear, however, the features info is inconsistent anyway.

[cuemarie]

Hey @daria2303 ! I'll split my response here since there are 2 different issues being discussed. With regard to the "Everything in [previous_plan] plus" question - this is in reference to the second issue you reported:

ISSUE 2
Personal should also have Limited shares in social media

ISSUE 2
Documentation and experience are different. Personal plan is missing information on this feature.

From my understanding of what you're reporting, it seems this is covered by the line Everything in Free, plus: at the top of the Personal column. Since the Free plan notices "Limited shares in social media", then by design this would not be listed under the Personal column as well.

Let me know if I'm misunderstanding something there!

[cuemarie]

What about the Activity Log displaying in the plans in the dashboard as available on all plans ?
(it is a screenshot from the video I shared)

Thanks for pointing this out! I missed that video in your report due to how GH formatted it as a link (this happens if there's not an additional page break before the video 🤷 )

Also, what the doc says is not true for my free site, I cannot see 20 events on the free plan:

I see the same demo content in the Activity log of my free test site, until I publish an action. For example, today I published a post, and after a couple minutes, that replaced the example stuff in the Activity Log, check it out:

This means the Activity Log does show recent actions on Free sites, however, obviously there was activity prior to the publishing of that post, so it seems like there might be a time-limit to that 20 event history - and older actions on the site are eventually removed from the Activity Log. 🤔

We have three places where the info is inconsistent.

Based on the Activity Log's behavior on my free test site, and the information provided on the https://wordpress.com/pricing/ page as well as the full Plan comparison (in both the Pricing page and the Dashboard), the following tasks could clear this up:

How the Activity Log should work for Free Sites

• Confirm whether the Activity Log should be showing 20 events from all time on the Free site, or if there's a cap to that history (such as, 20 events in the last 30 days).
• If there's a time-limit to that 20 event history for Free sites, update the Public Doc on Activity to reflect that by requesting a docs update
• If there should not be a time-limit to the 20 event history on Free sites, we should submit a new issue reporting that this is not working properly.

How we advertise the Activity Log feature on plans in the dashboard

• Since the Activity Log functions the same way on Personal and Premium sites, the "Site activity log" should at least move from the Premium column to the Personal Column, possibly to the Free column, depending on the next point.
  

• Additionally, this should be made consistent with the "Compare Plans" breakdown, which currently lists the Site Activity Log as a feature on all plans:
  

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I think I've summarized the report as best I can here, @daria2303 - what do you think? Anything missing?