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During Jacopo's "Back to Basics" review of the Seller Experience onboarding flow (paYJgx-1Wj-p2), he pointed out that, after selecting a free plan earlier on at the "plans" onboarding step,
I get two choices, both requiring a paid plan, even though I arrived here with a Free plan. It feels like going in circles.
There is potential for confusion for a user who initially selects a free plan, then goes into the seller flow and finds all paths require a paid plan. Is there a way to better to communicate upgrade needs early, to reduce confusion and improve conversion?
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The customer experience when purchasing services or products.The customer experience when purchasing services or products.