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Description
openedon Feb 1, 2024
Description
When a merchant gets a dispute with reason 'duplicate', a 'Duplicate charge info' section will appear on the dispute evidence form page.
In that section, merchant needs to specify a duplicate charge id. Read more on Stripe's docs.
#8100 shows charge id on payment details page but that might not be trivial to merchants.
In that PR I attempted to add a docs to explain:
- What 'duplicate charge info' section on the evidence form is about.
- How to find the charge id on the payments details page (and since which version it is available).
- Any other useful information like tips on how to find duplicate charges, eg find transactions from the same customers or within the nearby time range, etc.
- That the charge id input to the field needs to start with ch_ (otherwise, Stripe will throw an error).
But since that would be out-of-scope, I create this issue instead.
Acceptance criteria
- We have a guidance for merchant how to fill out the 'Duplicate charge info' section on the dispute evidence form page.
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