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It is not clear where to get charge id for duplicate dispute evidence #8112

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Description

Description

When a merchant gets a dispute with reason 'duplicate', a 'Duplicate charge info' section will appear on the dispute evidence form page.

Screenshot 2024-02-01 at 23 36 04

In that section, merchant needs to specify a duplicate charge id. Read more on Stripe's docs.

#8100 shows charge id on payment details page but that might not be trivial to merchants.

In that PR I attempted to add a docs to explain:

  • What 'duplicate charge info' section on the evidence form is about.
  • How to find the charge id on the payments details page (and since which version it is available).
  • Any other useful information like tips on how to find duplicate charges, eg find transactions from the same customers or within the nearby time range, etc.
  • That the charge id input to the field needs to start with ch_ (otherwise, Stripe will throw an error).

But since that would be out-of-scope, I create this issue instead.

Acceptance criteria

  • We have a guidance for merchant how to fill out the 'Duplicate charge info' section on the dispute evidence form page.
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    component: disputesIssues related to Disputesfocus: disputesneeds triageManually put issue into triage process.priority: lowThe issue/PR is low priority—not many people are affected or there’s a workaround, etc.type: documentationThis issue is a request for better documentation.type: enhancementThe issue is a request for an enhancement.

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