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Unclear error message of "video is private" when a VideoPress plan needs to be purchased  #37096

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@foleynotrose

Description

Impacted plugin

VideoPress

Quick summary

A free VideoPress plan allows only one video to be visible on your site. Other videos show up as private.

In Editor mode, the error message is "Video is private" and instructions are "Make sure you are signed in and a member of the site."

In reality, the fix is to purchase a paid plan. The error messaging and instructions do no match the actual solution.

Steps to reproduce

  1. Add VideoPress paid plan to any site.
  2. Upload at least 2 videos into a post or page.
  3. Remove the VideoPress paid plan.
  4. Edit the page or post where the videos were added.

A clear and concise description of what you expected to happen.

If I need to pay for a VideoPress plan to keep my videos public, then I would expect to be told that's what I need to do.

What actually happened

The error message tells me "Make sure you are signed in and a member of the site."

Impact

All

Available workarounds?

Yes, easy to implement

Platform (Simple and/or Atomic)

No response

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    Triaged[Feature] VideoPressA feature to help you upload and insert videos on your site.[Plugin] VideoPressA standalone plugin to add high-quality VideoPress videos to your site.[Pri] Normal[Status] Stale[Type] BugWhen a feature is broken and / or not performing as intended

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