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Troubleshooting

ArijanJ edited this page Aug 9, 2023 · 4 revisions

Startup issues:

The program crashes on startup without any output :(

You are likely missing updated graphics drivers, get the latest ones from your GPU manufacturer's website.

VCRUNTIMExxx.dll is missing!

You need to install the MSVC runtime library, you can get it here (x86) or here (x64).

"Error: Your MIDI input port couldn't be found"

For whatever reason, the program is not picking up your piano. Try restarting your device.

"Error: Your MIDI input port is being used by another program"

Exit all programs which could be reading your MIDI piano's input or restart your device.

Other issues:

Extra notes are being played!

You are playing a game which doesn't support sustain, 88 keys or velocity. Turn off these features or play on the newer game.

Why am I hearing Windows error sounds?

Put your game in fullscreen mode using F11 or Alt + Enter. This is caused by the velocity feature, so you can turn that off if you want to.

There's too much delay!

There's no solution to this problem, to bypass it you could listen to your piano and mute the sound from your computer.

My issue isn't on this list...

Feel free to contact me on Discord at Arijan#1337 and I'll try my best to help you out.