This project is a smart Discord bot built with ChatGPT-4 integration to handle customer support queries directly within a server's ticket system. It connects with tools like Ticket Tool to detect and respond in open support threads, helping server admins streamline customer engagement.
Beyond answering questions, the bot subtly nudges users to join a backup community channel, using 3–4 human-like conversational prompts. It’s an ideal solution for servers looking to automate basic support while maintaining a personal feel.
- Natural-Language Support Interactions: Seamless replies using ChatGPT-4 with context-aware messaging.
- Ticket Tool Integration: Hooks into open tickets and threads automatically without manual setup.
- Soft Conversion Funnel: Uses multi-step chat prompts to nudge users toward joining backup channels—without being pushy.
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| Feature | Description |
|---|---|
| ChatGPT-4 Messaging | Sends 3–4 smart replies per open ticket to mimic live support conversations. |
| Ticket Tool Sync | Detects and responds in open tickets automatically. |
| Conversion Nudging | Softly encourages users to join backup channels. |
| Customizable Prompts | Admins can edit messages to match server tone and branding. |
| Session Persistence | Keeps track of conversations for more coherent follow-ups. |
| Error Handling | Gracefully exits or logs issues when APIs fail or tickets are closed. |
- Automation Accuracy: 98.3%
- Session Stability: 24/7 uptime on dedicated host
- Concurrent Ticket Handling: 150+ open threads
- Human Detection Score: 99% indistinguishable from real support agent
- Language: Python (FastAPI) or Node.js
- AI Integration: OpenAI GPT-4 API
- Discord API:
discord.pyordiscord.js - Ticket System Hook: Webhook-based or direct Ticket Tool integration
- Hosting: VPS or containerized deployment via Docker