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FAQs
Yes, Callcenter Simulator is a Java program. There is an exe file in the installation folder. This will search a Java installation and start the CallcenterSimulator.jar file using this installation. If there is no Java installation, the exe wrapper cannot start the main simulator.
Having a Java installation on a computer is no risk. The only disadvantage is that Java will need about 300 MB of disk space. The previous security concern have been about the Java applets which allowed to execute code from foreign sites in a (sometimes not perfectly sealed) sandbox in the browser. Java applet are not anymore supported by modern Java distributions. Java is nothing more than any other library needed by some other local program.
Java is completely open-source and can be downloaded for example from the AdoptOpenJDK project.
This depends on the type of your Callcenter Simulator installation:
- If you have installed Callcenter Simulator via the Windows installer in user-mode, it will update itself (as long as you have not turned auto update off in the setup dialog). There is nothing you need to do manually.
- If you have installed Callcenter Simulator via the Windows installer in admin-mode, you will have to download the latest version and just install it again in admin-mode. The new version will replace the old version. All settings will be kept and there also won't be two uninstall records in the Windows settings. Just installing the new version over the old version is no problem.
- If you use the portable version: Download the new portable version and replace it. (If you want to, you can transfer the Simulator.cfg to keep you settings.)
Callcenter Simulator uses xml as file format for everything. The format for models, statistics etc. is documented in dtd and xsd mode see here:
- CallcenterSimulator_en.dtd
- CallcenterSimulator_en.xsd
- CallcenterSimulator_de.dtd
- CallcenterSimulator_de.xsd
Because xml files tend to get large, Callcenter Simulator can optionally zip the files when storing them and also read models, statistics etc. from ziped xml files.
The fact Callcenter Simulator uses xml as it's home format, does not mean it will not understand other formats: Table data can be loaded and stored in xlsx as well as in ods format. And for report generation pdf, docx, odt, html, tex and many more are available.
Yes. Callcenter Simulator is licensed unter the permissive Apache License Version 2.0 which allows private as well as commercial usage. It allows to modify the source code and to redistribute new versions - as long as the license and the copyright notices are kept. For more details on the Apache License Version 2.0 see: choosealicense.com/licenses/apache-2.0/