Description
All thanks to @petesiki for suggesting this flow. This is pretty similar flow I did for the other project I made which is this: https://github.com/wgtechlabs/forum-support-discord-bot
Here are the requirements:
- When the customer sends a question the bot will create a ticket and submit it to unthread.
- When you respond from the unthread dashboard, the message will be responded to the thread in forums.
- All the statuses will be applied. (in progress, closed, etc.)
Additional:
- Add commands to update the status of support from Discord. (e.g. /close /open etc.)