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www.shaw.ca - Firefox is unsupported browser #81534

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webcompat-bot opened this issue Jul 27, 2021 · 4 comments
Open

www.shaw.ca - Firefox is unsupported browser #81534

webcompat-bot opened this issue Jul 27, 2021 · 4 comments
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browser-fenix engine-gecko The browser uses the Gecko rendering engine priority-normal severity-critical The site or core functionality is unusable, or you would probably open another browser to use it. type-unsupported Doesn't support one or more browser version100 label for browser with version 100 in their UA string
Milestone
needscontact

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@webcompat-bot
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webcompat-bot commented Jul 27, 2021 •
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URL: https://www.shaw.ca/tv/bluecurve-tv-app/

Browser / Version: Firefox Mobile 92.0
Operating System: Android 11
Tested Another Browser: No

Problem type: Something else
Description: says "Browser not supported. For a better experience using this site, please update your browser." but I am using the most recent version of Firefox
Steps to Reproduce:
Says "Browser not supported. For a better experience using this site, please update your browser."

View the screenshot Screenshot
Browser Configuration
  • gfx.webrender.all: false
  • gfx.webrender.blob-images: true
  • gfx.webrender.enabled: false
  • image.mem.shared: true
  • buildID: 20210722094752
  • channel: nightly
  • hasTouchScreen: true
  • mixed active content blocked: false
  • mixed passive content blocked: false
  • tracking content blocked: false

View console log messages

From webcompat.com with ❤️
@webcompat-bot webcompat-bot added the action-needsmoderation The moderation has not yet been completed label Jul 27, 2021
@webcompat-bot webcompat-bot added this to the needstriage milestone Jul 27, 2021
@webcompat-bot webcompat-bot added the browser-fixme This requires manual assignment for the browser name label Jul 27, 2021
@webcompat-bot webcompat-bot changed the title In the moderation queue. www.shaw.ca - see bug description Jul 28, 2021
@webcompat-bot webcompat-bot added browser-fenix engine-gecko The browser uses the Gecko rendering engine priority-normal and removed action-needsmoderation The moderation has not yet been completed browser-fixme This requires manual assignment for the browser name labels Jul 28, 2021
@softvision-oana-arbuzov
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Thanks for the report, I was able to reproduce the issue.
image

Note: The issue is not reproducible on Chrome.

Tested with:
Browser / Version: Firefox Nightly 92.0a1 (🦎 92.0a1-20210726093430)
Operating System: Google Pixel 5 (Android 11) - 1080 x 2340 pixels, 19.5:9 ratio (~432 ppi density)

Moving to Needsdiagnosis for further investigation.

@softvision-oana-arbuzov softvision-oana-arbuzov changed the title www.shaw.ca - see bug description www.shaw.ca - Firefox is unsupported browser Jul 28, 2021
@softvision-oana-arbuzov softvision-oana-arbuzov added severity-critical The site or core functionality is unusable, or you would probably open another browser to use it. type-unsupported Doesn't support one or more browser labels Jul 28, 2021
@karlcow
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karlcow commented Jul 29, 2021

This is done server side.
Overriding the user agent remove the message, but I'm not sure that would give the right user experience for video after.

though they claim supporting Firefox
https://www.shawdirect.ca/english/support/article/8324#streaming-content

looking at their careers site, they do not seem to have web devs jobs inside.

It would be better if the person who reported the issue would contact their customer service.

@karlcow karlcow modified the milestones: needsdiagnosis, needscontact Jul 29, 2021
@webcompat-bot
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Generate outreach template

@karlcow karlcow removed their assignment Aug 17, 2021
@softvision-oana-arbuzov
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This seems to be reproducible only on Firefox Nightly v.100 and not on Firefox Release 98 and Firefox Beta 99.

Tested with:
Browser / Version: Firefox Nightly 100.0a1 (🦎 100.0a1-20220403090644)
Operating System: Google Pixel 5 (Android 12) - 1080 x 2340 pixels, 19.5:9 ratio (~432 ppi density), Samsung Galaxy S8 (Android 9) - 1440 x 2960 pixels, 18.5:9 ratio (~570 ppi density)

[inv_14/2022]

@softvision-oana-arbuzov softvision-oana-arbuzov added the version100 label for browser with version 100 in their UA string label Apr 4, 2022
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browser-fenix engine-gecko The browser uses the Gecko rendering engine priority-normal severity-critical The site or core functionality is unusable, or you would probably open another browser to use it. type-unsupported Doesn't support one or more browser version100 label for browser with version 100 in their UA string
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