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www.directv.com.co - Browser is not supported #41822

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webcompat-bot opened this issue Oct 8, 2019 · 5 comments
Open

www.directv.com.co - Browser is not supported #41822

webcompat-bot opened this issue Oct 8, 2019 · 5 comments
Labels
browser-firefox engine-gecko The browser uses the Gecko rendering engine severity-critical The site or core functionality is unusable, or you would probably open another browser to use it. sitepatch-applied There is an UA override/intervention in place for this site type-geolocation Issues where a VPN connection was used
Milestone
contactready

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@webcompat-bot
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URL: https://www.directv.com.co/

Browser / Version: Firefox 69.0
Operating System: Windows 10
Tested Another Browser: No

Problem type: Something else
Description: This website reports incompatibility with firefox
Steps to Reproduce:
Red banner with warning notice that claims to be incompatible with firefox
Screenshot Description

Browser Configuration
  • None

From webcompat.com with ❤️
@webcompat-bot webcompat-bot added this to the needstriage milestone Oct 8, 2019
@webcompat-bot webcompat-bot added browser-firefox engine-gecko The browser uses the Gecko rendering engine labels Oct 8, 2019
@cipriansv cipriansv changed the title www.directv.com.co - see bug description www.directv.com.co - Browser is not supported Oct 10, 2019
@cipriansv cipriansv added severity-critical The site or core functionality is unusable, or you would probably open another browser to use it. ML Incorrect labels Oct 10, 2019
@cipriansv cipriansv modified the milestones: needstriage, needsdiagnosis Oct 10, 2019
@cipriansv
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cipriansv commented Oct 10, 2019 •
edited by softvision-oana-arbuzov
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Thanks for the report,
I was indeed able to reproduce the issue. Firefox browser is not supported.

Tested with:
Browser / Version: Firefox Nightly 71.0a1 (2019-10-09), Chrome 77.0.3865.90
Operating System: Windows 10 Pro
VPN active pointing to USA

This is the web page displayed in Firefox Nightly:

image

And this is the web page displayed in Chrome:

image

@karlcow
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karlcow commented Oct 11, 2019

And this one is for @denschub it is is tied to European location. I'm having an access denied screen.

@karlcow
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karlcow commented Oct 22, 2019

Probably a duplicate of #9807 and
https://bugzilla.mozilla.org/show_bug.cgi?id=1338128
https://bugzilla.mozilla.org/show_bug.cgi?id=1338260

It has been a long recurring issue. I don't think there is anything to investigate on second thoughts. It is more a bizdev issue.

Moving to contactready. @adamopenweb had contacts with them in the past.
Also I don't think any individual outreach will lead to success here.

@karlcow karlcow removed the status-needsinfo-denschub ping @denschub label Oct 22, 2019
@karlcow karlcow modified the milestones: needsdiagnosis, contactready Oct 22, 2019
@adamopenweb
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According to https://arewehotfixingthewebyet.com/list/mozilla-central we have a patch for directv.com on Android. Maybe @ksy36 can take a look at this?

Contacts with this company have not been successful.

@karlcow karlcow added the action-needssitepatch This web bug needs a GoFaster site patch. label Dec 12, 2019
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ksy36 commented Jan 20, 2020

Added https://bugzilla.mozilla.org/show_bug.cgi?id=1610344

@ksy36 ksy36 removed the status-needsinfo-ksy36 ping @ksy36 label Jan 20, 2020
@miketaylr miketaylr added sitepatch-applied There is an UA override/intervention in place for this site and removed ML Incorrect action-needssitepatch This web bug needs a GoFaster site patch. labels Mar 12, 2020
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@softvision-raul-bucata softvision-raul-bucata added the type-geolocation Issues where a VPN connection was used label Jul 7, 2022
@sv-calin sv-calin mentioned this issue Mar 8, 2023
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Labels
browser-firefox engine-gecko The browser uses the Gecko rendering engine severity-critical The site or core functionality is unusable, or you would probably open another browser to use it. sitepatch-applied There is an UA override/intervention in place for this site type-geolocation Issues where a VPN connection was used
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contactready
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@miketaylr @denschub @wisniewskit @karlcow @ksy36 @adamopenweb @webcompat-bot @cipriansv @softvision-raul-bucata