google.com - Blank page when accessing the adsense while logged in or when trying to log in

[webcompat-bot]

URL: https://google.com/adsense/

Browser / Version: Firefox Mobile 125.0
Operating System: Android 14
Tested Another Browser: Yes Chrome

Problem type: Site is not usable
Description: Page not loading correctly
Steps to Reproduce:
When I try to open https://google.com/adsense/, a progress bar appears briefly and then disappears. The page does not load and the padlock symbol has a red line. If you turn on or off the refusal to share user data in the Enhanced Tracking Protection settings, it will be able to load only once, but will no longer load immediately after that. platform.openai.com has the same issue.

Browser Configuration

• gfx.webrender.all: false
• gfx.webrender.blob-images: true
• gfx.webrender.enabled: false
• buildID: 20240304212558
• channel: nightly
• hasTouchScreen: true
• mixed active content blocked: false
• mixed passive content blocked: false
• tracking content blocked: false

View console log messages

From webcompat.com with ❤️

[sv-calin]

We appreciate your report. Unfortunately, an approved account is required in order to test this issue.

If the reporter (or anyone else) can do a more in depth test and provide more information (console logs/errors/screenshots) regarding this issue, feel free to reopen and leave a comment (or you can send us an email with the test account credentials and we will test it on our own).

Suggestions:
• Clear cache/data/cookies, disable Ad-blocker (if available), or use a clean profile and check again
• If there are any changes made to the default settings of the browser (e.g. in about:config), please revert to the default settings

Closing this as incomplete.

[qa_10/2024]

[Robot-Inventor]

I am the poster of this isssue. First of all, sorry, the problem with platform.openai.com seems to have been temporary. However, I continue to experience this problem with https://google.com/adsense/.

I have performed a more detailed test. I created a new Android user on my Pixel 6 and installed Firefox Nightly and Stable with no configuration changes. No problems with Stable, but the same problem has occurred in Nightly.

screen-20240307-022616.mp4

When accessing https://google.com/adsense/ in Chrome, I am redirected to the dashboard URL. However this redirection seems to be failing in Firefox Nightly. If I go directly to the dashboard URL, the page loads fine.

I checked with remote debugging and got the following error. The message disappears immediately and the tab title seen from remote debugging becomes about:blank.

HTTPS-Only Mode: Upgrading insecure requiest "https://google.com/adsense/ " failed. (M8123-C16389)

If HTTPS-Only mode is turned off, the error is no longer displayed in the console, but the problem continues to occur. I have tried turning off Enhanced Tracking Protection and on a different device (Pixel 6a) and have the exact same problem.

This problem started occurring roughly a week ago, so I believe it was caused by changes made to Nightly around that time.

[Robot-Inventor]

I didn't have the permission to reopen this issue, so I only commented. I hope this is correct...

[Robot-Inventor]

PS: If you don't mind, could you tell me the email address of your Google account? I can send invitation of access privileges to my Adsense to your account.

(It seems that the same problem occurs with any account that has been granted access privileges, not just an Adsense admin account.)

[sv-calin]

Thanks for reaching out, I've done some more tests and it seems the page is blank when trying to login to adsense on Firefox Nightly but not on Firefox Release and Chrome:

FF.vs.Chrome.mp4

The issues might be linked togheter, moving this to needsdiagnosis.

Tested on:
• Browser / Version: Firefox Nightly 125.0a1-20240306095835 / Firefox Release 123.0.1-20240304104836 / Chrome 122.0.6261.64
• Operating System: OnePlus 6 A6000 (Android 11) - 1080 x 2280 pixels, 19:9 ratio (~402 ppi pixel density) / Google Pixel 5 (Android 14) - 1080 x 2340 pixels, 19.5:9 ratio (~432 ppi density)

Notes:

1. Reproducible on Firefox Nightly regardless of the ETP status
2. Not reproducible on Chrome and Firefox Release
3. Refreshing the blank page redirects to "about:blank"

[inv_10/2024]

[Robot-Inventor]

Thank you for your reply. I found that a similar problem occurs with https://drive.google.com. There is no problem with Drive if you are already logged in to your Google account, but the page will not load if you are logged out or in private mode.

If these issues are related, this can occur with various Google services.

[Robot-Inventor]

I found the same issue with https://photos.google.com. Similar to Drive, there is no problem if you are logged in, but the page will not load if you are logged out.