map.snapchat.com - Page is blank when accessed after attempting to "Report Site Issue..." from the browser's kebab menu

[claudiu64]

URL: https://map.snapchat.com

Browser / Version: Firefox Mobile 120.0
Operating System: Android 11
Tested Another Browser: Yes Chrome

Problem type: Site is not usable
Description: Pagina nu se încarcă corect
Steps to Reproduce:
The site is not loading correctly.

1. When I enter the address and enter the site, a glitch can be seen in the address bar.
2. When I hit Report webcompat site, when I'm on this page, the page and open tabs in the browser freeze, you can't refresh, etc.
3. The page cannot play the posts on the interactive map, only sound is heard.
   I am attaching video captures with each issue.

mobizen_20231109_090953.mp4

mobizen_20231109_085243.mp4

mobizen_20231109_085358_001_001_001.mp4

Browser Configuration

• gfx.webrender.all: false
• gfx.webrender.blob-images: true
• gfx.webrender.enabled: false
• buildID: 20231108091943
• channel: beta
• hasTouchScreen: true
• mixed active content blocked: false
• mixed passive content blocked: false
• tracking content blocked: false

View console log messages

From webcompat.com with ❤️

[softvision-raul-bucata]

We appreciate your report. I was not able to reproduce the issue by following the steps to reproduce. The URL bar shows no issues, regardless if dark theme is set or not.

For the other issues, please submit separate reports, one per issue.

Tested with:

Browser / Version: Firefox Beta 120.0b8 (2015984722-🦎120.0-20231108091943🦎)
Operating System: Google Pixel 3 (Android 12) -1080 x 2160 pixels, 18:9 ratio (~443 ppi density)
Operating System: Samsung A51 (Android 11) -1080 × 2400 pixels 20:9 aspect ratio (~405 ppi density)

Suggestion: Try clearing cache/data/cookies, disabling add-ons and Ad-blocker (if available) and extensions or use a clean profile, and check again? If there are any changes made to the default settings of the browser (e.g. in about:config) please revert to the default settings and try again. Also, have the required cookies been accepted for this page?

[qa_45/2023]

[claudiu64]

I have attached in the main post, a couple of videos, for reproduction.

[softvision-raul-bucata]

@claudiu64 Please see my above comment.

[inv_45/2023]

[claudiu64]

Well, since it's the same site, I thought I'd post all the errors, because they kind of link to each other.

[claudiu64]

We appreciate your report. I was not able to reproduce the issue by following the steps to reproduce. The URL bar shows no issues, regardless if dark theme is set or not.

For the other issues, please submit separate reports, one per issue.

Tested with:

Browser / Version: Firefox Beta 120.0b8 (2015984722-🦎120.0-20231108091943🦎) Operating System: Google Pixel 3 (Android 12) -1080 x 2160 pixels, 18:9 ratio (~443 ppi density) Operating System: Samsung A51 (Android 11) -1080 × 2400 pixels 20:9 aspect ratio (~405 ppi density)

Suggestion: Try clearing cache/data/cookies, disabling add-ons and Ad-blocker (if available) and extensions or use a clean profile, and check again? If there are any changes made to the default settings of the browser (e.g. in about:config) please revert to the default settings and try again. Also, have the required cookies been accepted for this page?

[qa_45/2023]

The address bar, while accessing the site can be seen moving quickly a little, it happens quickly.

[softvision-raul-bucata]

@claudiu64 Please apply our suggestions for the first issue. There are multiple tabs opened in your screen rec.

[inv_45/2023]

[softvision-raul-bucata]

@claudiu64 Also, it will be very difficult to track different issues, even if they are on the same site.

[inv_45/2023]

[claudiu64]

@claudiu64 Please apply our suggestions for the first issue. There are multiple tabs opened in your screen rec.

[inv_45/2023]

I also tested with a new profile, Nightly, the same thing happens with the address bar, when accessing the site.

[claudiu64]

@claudiu64 Also, it will be very difficult to track different issues, even if they are on the same site.

[inv_45/2023]

I understand, I will open a ticket for each.

[claudiu64]

@sv-calin can you check ? You can see that the address bar is moving.

mobizen_20231109_105352.mp4

[softvision-raul-bucata]

@claudiu64 Does it reproduce on the latest Nightly, in a clean profile?

[inv_45/2023]

[claudiu64]

@claudiu64 Does it reproduce on the latest Nightly, in a clean profile?

[inv_45/2023]

Yes

[softvision-raul-bucata]

@claudiu64 Can you please submit a screen rec? Also, are there any config changes in the device?

[inv_45/2023]

[claudiu64]

You can see that the address bar is moving.
mobizen_20231109_105352.mp4

This is the screen recording for playback, I put in the previous post. I reset the phone settings, I can still reproduce. I only see this problem on this site.

[softvision-raul-bucata]

@sv-calin Can you take a look as well, please?

[inv_45/2023]

[sv-calin]

I'm able to reproduce it after trying to report the issue from the kebab menu. #129484 might to be the root cause.

blank.mp4

Deleting cache/cookies won't solve the issue. The storage must be deleted from the app in the phone settings.

Tested on:
• Browser / Version: Firefox Nightly 121.0a1-20231107214948
• Operating System: OnePlus 6 A6000 (Android 11) - 1080 x 2280 pixels, 19:9 ratio (~402 ppi pixel density)

[inv_45/2023]

[claudiu64]

@sv-calin I can reproduce the address bar issue even if I don't press the report site option, all with new profile installed or data cleared.

[sv-calin]

For me it reproduces only when I try to report an issue from the kebab menu. The bug remains until I clear the storage of the app from the phone settings, clearing the cache/data inside the app is not enough to resolve the problem.

Moving this to needsdiagnosis for further investigation.

[inv_45/2023]

[claudiu64]

@sv-calin I'm also referring to the address bar, which rises a bit when accessing the site, after putting the address in the address bar. I've filed a bugzilla ticket about this issue: https://bugzilla.mozilla.org/show_bug.cgi?id=1864260