www.vivoplay.com.br - Firefox is an unsupported browser

[MarcusCorbacho]

URL: https://www.vivoplay.com.br/tv-guide/now

Browser / Version: Firefox 120.0
Operating System: Windows 10
Tested Another Browser: Yes Edge

Problem type: Video or audio doesn't play
Description: The video or audio does not play
Steps to Reproduce:
After login, tried to play channel but but it say Video playback is not supported on operating systems from Firefox to Windows XP. Please select one of the supported browsers.

I´ve disabled all extension, but can´t use site.

View the screenshot

Browser Configuration

• gfx.webrender.all: false
• buildID: 20231021203236
• channel: nightly
• hasTouchScreen: false
• mixed active content blocked: false
• mixed passive content blocked: false
• tracking content blocked: false

View console log messages

From webcompat.com with ❤️

[softvision-raul-bucata]

We appreciate your report. For this issue, unfortunately, a special account is needed to sign in.

Test account creation requires valid data that we do not have:

Based on the screenshot provided, I will move the issue.

[qa_43/2023]

[MarcusCorbacho]

VivoPlay.issue.mp4

I capture and recorded, if ti can help anyway to solve. Thk anyway @softvision-raul-bucata

[denschub]

@ksy36 did you see that kind of UA block message before? We remembered something in the triage meeting, but we're not 100% sure.

[MarcusCorbacho]

Just an info update about the site.
Until now, still no works and tested on all Firefox editions: Nightly, Developer, Beta and Public release

Any version of Google Chrome or Edge, it works just fine.

[ksy36]

Moved to bugzilla as https://bugzilla.mozilla.org/show_bug.cgi?id=1902487.