evantage.gilmoreglobal.com - see bug description

[tronar]

URL: https://evantage.gilmoreglobal.com/

Browser / Version: Firefox 117.0
Operating System: Windows 10
Tested Another Browser: Yes Chrome

Problem type: Something else
Description: Initial load gives blank face
Steps to Reproduce:
Starting some time ago (i.e. not 117) Gilmore site shows a blank page instead of login/site navigation page. Clicking on the page (several times?) "wakens" the page and then works ok.

Browser Configuration

• None

From webcompat.com with ❤️

[softvision-raul-bucata]

We appreciate your report. I was not able to reproduce the issue following the steps to reproduce:

Tested with:

Browser / Version: Firefox Release 117.0.1 (64-bit)
Operating System: Windows 10 PRO x64

Suggestion: Try clearing cache/data/cookies, disabling add-ons and Ad-blocker (if available) and extensions or use a clean profile, and check again? If there are any changes made to the default settings of the browser (e.g. in about:config) please revert to the default settings and try again. Also, have the required cookies been accepted for this page?

[qa_39/2023]

[tronar]

Hmm, clearing cookies is ... PITA, but I have reproduced it in two devices I use. Admitelly, they follow the same use pattern so to say, but no many add-ons.
I'll try to narrow what's causing this then, will try a fresh install in a VM I guess.

[softvision-raul-bucata]

@tronar If it is possible to test in a real device and not a virtual machine, that would be great. Sometimes, VMs can act up for no reason and mess up the outcome

[inv_39/2023]

[softvision-raul-bucata]

Also, a new profile helps.
What I would do usually to test this kind of issue, is:

1. Type about:profiles in the url bar.
2. Choose Create a new profile.
3. Call it deleteme or anything you please.
4. Then start it. (this way you will be sure that nothing is interfering, no ghost caching etc.)- make sure account sync is not performed, as the extensions will be imported in the new profile.
5. Test.

[inv_39/2023]

[tronar]

Never used profiles other than the default one, how do you "select" over alternatives ?
Nevermind, quite easy, and it works with a fresh profile. I know I have started fresh with cookies not so long ago, so I'll try with no add-ons, I'll update here.

[tronar]

Selenium IDE seems to be the culprit, it did not occurred to me it could be it... sorry.

[tronar]

The Selenuim IDE is somehow triggering this behaviour.

[softvision-raul-bucata]

Glad to hear that the issue has been solved .Please feel free to submit other encountered issues, as your input is highly appreciated. You can also submit the issue here : https://github.com/SeleniumHQ/selenium-ide/issues or here: https://bugzilla.mozilla.org/home

[inv_39/2023]