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www.primevideo.com - Videos fail to play #125316

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Sonofapo opened this issue Aug 3, 2023 — with webcompat-app · 3 comments
Closed

www.primevideo.com - Videos fail to play #125316

Sonofapo opened this issue Aug 3, 2023 — with webcompat-app · 3 comments
Labels
browser-firefox engine-gecko The browser uses the Gecko rendering engine priority-normal regression Issues that are not reproducible in release, but reproducible in Nightly severity-critical The site or core functionality is unusable, or you would probably open another browser to use it. type-geolocation Issues where a VPN connection was used
Milestone
worksforme

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@Sonofapo
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Sonofapo commented Aug 3, 2023

URL: https://www.primevideo.com/

Browser / Version: Firefox 118.0
Operating System: Windows 10
Tested Another Browser: Yes Edge

Problem type: Video or audio doesn't play
Description: The video or audio does not play
Steps to Reproduce:
When I try to play anything on primevideo.com it loads indefinetly until a generic error shows.
I tried creating a new firefox profile with no extensions loaded as well as starting Firefox in safe mode but none of this solved the problem.
While investigating on network ispector, all mp4 frames end up with "NS_ERROR_NET_PARTIAL_TRANSFER".
I've tried to play the same exact content on Edge and it works as expected.

View the screenshot Screenshot
Browser Configuration
  • None

From webcompat.com with ❤️
@webcompat-bot webcompat-bot added this to the needstriage milestone Aug 3, 2023
@webcompat-bot webcompat-bot added browser-firefox priority-important engine-gecko The browser uses the Gecko rendering engine labels Aug 3, 2023
@softvision-raul-bucata softvision-raul-bucata added the type-geolocation Issues where a VPN connection was used label Aug 3, 2023
@softvision-raul-bucata
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We appreciate your report. I was able to reproduce the issue. Videos can not be played:

Tested with:

Browser / Version: Firefox Release 116.0 (64-bit)/ Firefox Nightly 118.0a1 (2023-08-02) (64-bit) /Chrome Version 115.0.5790.102 (Official Build) (64-bit)
Operating System: Windows 10 PRO x64

Notes:

  1. Reproducible regardless of the status of ETP.
  2. Not reproducible on the latest build of Release.
  3. Works as expected using Chrome:
    Screenshot_2

Moving this to NeedsDiagnosis for further investigations.

[qa_31/2023]

@softvision-raul-bucata softvision-raul-bucata added the regression Issues that are not reproducible in release, but reproducible in Nightly label Aug 3, 2023
@softvision-raul-bucata softvision-raul-bucata changed the title www.primevideo.com - video or audio doesn't play www.primevideo.com - Videos fail to play Aug 3, 2023
@softvision-raul-bucata softvision-raul-bucata added severity-critical The site or core functionality is unusable, or you would probably open another browser to use it. priority-normal and removed priority-important labels Aug 3, 2023
@Sonofapo
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Sonofapo commented Aug 3, 2023

With the last nightly build, the issue seems solved.

@softvision-raul-bucata
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Glad to hear that the issue has been solved .Please feel free to submit other encountered issues, as your input is highly appreciated.

[inv_31/2023]

@softvision-raul-bucata softvision-raul-bucata closed this as not planned Won't fix, can't repro, duplicate, stale Aug 4, 2023
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Labels
browser-firefox engine-gecko The browser uses the Gecko rendering engine priority-normal regression Issues that are not reproducible in release, but reproducible in Nightly severity-critical The site or core functionality is unusable, or you would probably open another browser to use it. type-geolocation Issues where a VPN connection was used
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worksforme
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@webcompat-bot @Sonofapo @softvision-raul-bucata