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www.acer.com - Drop-down menus are not working #124960

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webcompat-bot opened this issue Jul 25, 2023 · 3 comments
Closed

www.acer.com - Drop-down menus are not working #124960

webcompat-bot opened this issue Jul 25, 2023 · 3 comments
Labels
browser-firefox diagnosis-priority-p1 engine-gecko The browser uses the Gecko rendering engine priority-normal severity-critical The site or core functionality is unusable, or you would probably open another browser to use it. trend-button OKR Label- Issues where buttons on the page are not functional
Milestone
fixed

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@webcompat-bot
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webcompat-bot commented Jul 25, 2023 •
edited
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URL: https://www.acer.com/de-de/support/product-support/Aspire%20E5-774G/downloads

Browser / Version: Firefox 117.0
Operating System: Windows 10
Tested Another Browser: Yes Edge

Problem type: Site is not usable
Description: Buttons or links not working
Steps to Reproduce:
Click on "Treiber" or "BIOS" or another submenu, it does not open. On Edge it works correct.
(This issue is also on Firefox 115.0.2 Final Release)

View the screenshot Screenshot
Browser Configuration
  • gfx.webrender.all: false
  • gfx.webrender.blob-images: true
  • buildID: 20230725093103
  • channel: nightly
  • hasTouchScreen: false
  • mixed active content blocked: false
  • mixed passive content blocked: false
  • tracking content blocked: false

View console log messages

From webcompat.com with ❤️
@webcompat-bot webcompat-bot added the action-needsmoderation The moderation has not yet been completed label Jul 25, 2023
@webcompat-bot webcompat-bot added this to the needstriage milestone Jul 25, 2023
@webcompat-bot webcompat-bot added the browser-fixme This requires manual assignment for the browser name label Jul 25, 2023
@webcompat-bot webcompat-bot changed the title In the moderation queue. www.acer.com - site is not usable Jul 25, 2023
@webcompat-bot webcompat-bot added browser-firefox priority-normal engine-gecko The browser uses the Gecko rendering engine and removed browser-fixme This requires manual assignment for the browser name action-needsmoderation The moderation has not yet been completed labels Jul 25, 2023
@softvision-raul-bucata softvision-raul-bucata changed the title www.acer.com - site is not usable www.acer.com - Drop-down menus are not working Jul 25, 2023
@softvision-raul-bucata softvision-raul-bucata added severity-critical The site or core functionality is unusable, or you would probably open another browser to use it. trend-button OKR Label- Issues where buttons on the page are not functional labels Jul 25, 2023
@softvision-raul-bucata
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softvision-raul-bucata commented Jul 25, 2023 •
edited
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We appreciate your report. I was able to reproduce the issue:

Screenshot_2

Tested with:

Browser / Version: Firefox Release 115.0.2 (64-bit)/ Firefox Nightly 117.0a1 (2023-07-24) (64-bit) /Chrome Version 115.0.5790.102 (Official Build) (64-bit)
Operating System: Windows 10 PRO x64

Notes:

  1. Reproducible regardless of the status of ETP.
  2. Reproducible on the latest build of Firefox Nightly and Release.
  3. Works as expected using Chrome:

Screenshot_3

Moving this to NeedsDiagnosis for further investigations.

[qa_30/2023]

@sv-calin sv-calin mentioned this issue Jul 28, 2023
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@cadeyrn
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cadeyrn commented Aug 29, 2023

The issue has been fixed by Acer. It works in Firefox now.

@ksy36
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ksy36 commented Sep 20, 2023

Indeed it is fixed, thanks @cadeyrn

@ksy36 ksy36 closed this as completed Sep 20, 2023
@ksy36 ksy36 modified the milestones: needsdiagnosis, fixed Sep 20, 2023
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browser-firefox diagnosis-priority-p1 engine-gecko The browser uses the Gecko rendering engine priority-normal severity-critical The site or core functionality is unusable, or you would probably open another browser to use it. trend-button OKR Label- Issues where buttons on the page are not functional
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@cadeyrn @ksy36 @webcompat-bot @softvision-raul-bucata