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www.animalplanet.com - Unable to play videos #103727

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softvision-oana-arbuzov opened this issue May 3, 2022 — with webcompat-app · 3 comments
Open

www.animalplanet.com - Unable to play videos #103727

softvision-oana-arbuzov opened this issue May 3, 2022 — with webcompat-app · 3 comments
Labels
browser-firefox-mobile engine-gecko The browser uses the Gecko rendering engine priority-normal severity-critical The site or core functionality is unusable, or you would probably open another browser to use it. sitepatch-applied There is an UA override/intervention in place for this site type-geolocation Issues where a VPN connection was used type-uaoverride Require a UA override for working
Milestone
needscontact

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@softvision-oana-arbuzov
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softvision-oana-arbuzov commented May 3, 2022 •
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URL: https://www.animalplanet.com/video/til-death-do-us-part-investigation-discovery/dont-shoot

Browser / Version: Firefox Nightly 102.0a1 (🦎 102.0a1-20220502144301)
Operating System: Google Pixel 5 (Android 12) - 1080 x 2340 pixels, 19.5:9 ratio (~432 ppi density), Samsung Galaxy S8 (Android 9) - 1440 x 2960 pixels, 18.5:9 ratio (~570 ppi density)
VPN: active poiting to USA

Tested Another Browser: Yes Chrome

Problem type: Video or audio doesn't play
Description: The video or audio does not play
Steps to Reproduce:

  1. Navigate to https://www.animalplanet.com/video/til-death-do-us-part-investigation-discovery/dont-shoot
  2. Observe the video.

Expected Behavior:
Video plays.

Actual Behavior:
An error message is displayed.

Notes:

  1. Screenshot attached.
  2. The issue is not reproducible on Chrome.
  3. The issue is reproducible also on Firefox Release 99 and regardless of the ETP status.

Watchers:
@softvision-oana-arbuzov
@softvision-raul-bucata

View the screenshot Screenshot
Browser Configuration
  • None

Console:
image

From webcompat.com with ❤️
@webcompat-bot webcompat-bot added this to the needstriage milestone May 3, 2022
@webcompat-bot webcompat-bot added browser-firefox engine-gecko The browser uses the Gecko rendering engine labels May 3, 2022
@softvision-oana-arbuzov softvision-oana-arbuzov changed the title www.animalplanet.com - video or audio doesn't play www.animalplanet.com - Unable to play videos May 3, 2022
@softvision-oana-arbuzov softvision-oana-arbuzov added browser-firefox-mobile priority-normal severity-critical The site or core functionality is unusable, or you would probably open another browser to use it. and removed browser-firefox labels May 3, 2022
@karlcow karlcow removed their assignment May 4, 2022
@ksy36
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ksy36 commented May 5, 2022

This is working if I change the UA to Chrome's. The site should be contacted.
We can also add an override here.

@ksy36 ksy36 modified the milestones: needsdiagnosis, needscontact May 5, 2022
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@ksy36 ksy36 added type-uaoverride Require a UA override for working action-needssitepatch This web bug needs a GoFaster site patch. labels May 5, 2022
@ksy36 ksy36 added sitepatch-applied There is an UA override/intervention in place for this site and removed action-needssitepatch This web bug needs a GoFaster site patch. labels May 27, 2022
@softvision-raul-bucata softvision-raul-bucata added the type-geolocation Issues where a VPN connection was used label Sep 1, 2022
@softvision-raul-bucata
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The issue has an override in place: https://bugzilla.mozilla.org/show_bug.cgi?id=1771200 The override is still needed, as with the intervention turned off, the issue is still reproducible.

[inv_36/2022]

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browser-firefox-mobile engine-gecko The browser uses the Gecko rendering engine priority-normal severity-critical The site or core functionality is unusable, or you would probably open another browser to use it. sitepatch-applied There is an UA override/intervention in place for this site type-geolocation Issues where a VPN connection was used type-uaoverride Require a UA override for working
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@karlcow @ksy36 @webcompat-bot @softvision-oana-arbuzov @softvision-raul-bucata