Merge pull request #542 from validmind/update-staging-11978314154

Merge main into staging

Author: github-actions[bot]

site/support/support.qmd

@@ -13,35 +13,46 @@ listing:
   # image-height: 100%
   contents:
     - path: troubleshooting.qmd
-    - path: mailto:support@validmind.com
-      title: "{{< fa envelope-circle-check >}} support@validmind.com"
-      description: "Don't see what you're looking for? Send us an email to get help from a human."
+    - path: ../faq/faq.qmd
+      title: "Check the FAQs"
+      description: "We curate several lists of frequently asked questions (FAQs) that might be of help."
   fields: [title, description]
 ---
 
-Our support team can provide you with quick and easy access to the resources you need to troubleshoot technical issues and help you get the most out of {{< var vm.product >}}.
+Quick and easy access to the resources you need to troubleshoot technical issues and help you get the most out of {{< var vm.product >}}.
 
-<!--- TO DO ZenDesk support email --->
+## Get help 
 
-## Check the FAQs
+:::{#get-help}
+:::
 
-We curate several lists of frequently asked questions (FAQs) that might be of help: 
+{{< include /training/_training-support.qmd >}}
 
-- [Model registration, configuration, and customization](/faq/faq-models.qmd)
-- [Model inventory, tracking, and reporting](/faq/faq-inventory.qmd)
-- [Documentation and templates](/faq/faq-documentation.qmd)
-- [Workflows and collaboration](/faq/faq-workflows.qmd)
-- [Testing and thresholds](/faq/faq-testing.qmd)
-- [Integrations and support](/faq/faq-integrations.qmd)
-- [Data handling and privacy](/faq/faq-privacy.qmd)
 
-<!---
-## Check out the troubleshooting content
+::: {.attn}
 
-Additional troubleshooting content might be available in the [Help Center](https://support.validmind.com/).
---->
+## {{< fa envelope-circle-check >}} Submit Feedback
 
-## Get help 
+Did you know you can submit feedback without leaving the {{< var validmind.platform >}}? 
 
-:::{#get-help}
+1. [Log in to ValidMind](/guide/configuration/log-in-to-validmind.qmd).
+
+2. On any page within the {{< var vm.platform >}}, click on **Talk to us.**
+
+3. Select the type of feedback you'd like to provide:
+
+   - **Feature request**
+   - **Report a bug**
+   - **Other feedback**
+
+::: {.column-margin}
+![The `Talk to us.` feedback panel within the {{< var validmind.platform >}}](/support/talk-to-us.png){fig-alt="A screenshot showing the `Talk to us.` feedback panel within the ValidMind Platform" .screenshot}
 :::
+
+4. Provide some details on the next panel, then click **Submit** when you're ready.
+
+5. On the final screen, provide a rating for your experience with {{< var vm.product >}} so far.
+
+   To submit another request, click on **Talk to us.** again.
+
+:::

site/support/talk-to-us.png

@@ -1,10 +1,10 @@
 ::: {.column-screen}
 
-## Provide feedback
+## Get in touch
 
 Have feedback or questions?^[To get help from a human, **send an email to <support@validmind.ai>**.] 
 
-   - We sponsor a Slack community where you can **provide feedback** or **ask questions** — [Join Our Community Slack](/about/contributing/join-community.qmd){target="_blank"}.
+   - We sponsor an interactive Slack community where you can **provide feedback** or **ask questions** — [Join Our Community Slack](/about/contributing/join-community.qmd){target="_blank"}.
    - There is a **dedicated channel for support** — [#community-support](https://validmind.slack.com/archives/C05FUFY9C4S). 
 
 Our growing Slack community is not just for our products but also aims to foster discussions between AI risk practitioners and those involved in model risk management (MRM). Feel free to take a look around the other channels that are available and stay a while.