TeamSpeak 3 keeps crashing

[justin-guenther]

Hey there!

I've got an issue, my teamspeak keeps crashing if:

• Talking too fast in radio or voice
• other player is talking too fast in radio
• sometimes randomly

Is that an known bug? Many other players has the same issue on the server. Hopeful anyone could help how to fix that problem. The server and me are using the stable version 3.0.3.

Greetings!

[BlackFlash5]

That seems to be a common issue if you have other plugins installed that accesses the voice stream, like rp soundboard, clownfish, etc.
If you have such a plugin, disable or uninstall it and see if that fixes it.

[justin-guenther]

Ah I am going to try that and will send a response asap :)

[justin-guenther]

Well.. okay I uninstalled every single plugin in teamspeak.
My installed plugins:

• Control (from TeamSpeak, can't uninstall that, but deactivated)
• Salty Chat

As soon as I "spam" a few times the radio, it keeps crashing :( You may got another fix for that?

[BlackFlash5]

Can you provide the crashdump (%appdata%\TS3Client\crashdumps)?

[justin-guenther]

ts3dump_1636239566611.zip

[BlackFlash5]

In that case you received a voice stream from another client who had no valid player state or was dead.
For that case the plugin checks if you are in a swiss channel, to decide whether to mute the stream or not.
While checking if the parent channel is a swiss channel, TeamSpeak raised 0xC0000005: Access violation reading location 0x0000000000000008.
The crash is most likely caused by disconnecting from the server while receiving a voice stream and the plugin not being able to check the parent channel.

2021-11-06 22:59:25.788027|INFO    |ClientUI      |1  |Connect status: Disconnected
2021-11-06 22:59:25.789027|INFO    |ClientUI      |1  |Disconnected or forced to leave, want autoreconnect = 0
2021-11-06 22:59:26.105063|        |KeyBindings   |   |Default monitoring disabled >> Crash

[justin-guenther]

So you can tell me how to fix that?

Btw.: Kannst du deutsch? (Do you speak german?) Ist mir eben aufgefallen, weil ihr einen deutschen Standort habt (Impressum).

[justin-guenther]

Ich sags mal so.. das haben extrem viele Spieler bei uns auf dem Server. Das macht das RP umso schlimmer, vor allem wenn man viel funken muss. Ich habe das nämlich gerade mit nem Kollegen im selben Funkkanal alleine getestet & mich hat es halt raus geworfen dann (crash).

[BlackFlash5]

We have an international user base, that's why we only communicate in english through public channels.
I highly doubt that this case is one that many users face, it's very uncommon to disconnect from the TeamSpeak server mid game and still receive a voice stream, because TeamSpeak shouldn't receive them while disconnecting.

[justin-guenther]

Oh okay thats fine, sorry for that.
I understand the problem, but is there a way to fix that? Any solution we as server owner can do or are you guys able to fix this?

[BlackFlash5]

Why do you want to fix this issue so badly? Are your players constantly disconnecting and reconnecting to the TeamSpeak server? This makes no sense.

[justin-guenther]

We're having a roleplay server and player are leaving and joining like every minute? And the crash is really annoying, like if you're about to talk with them over the radio while having an rp situation as a police officer as example. It really happens often.

[BlackFlash5]

I think you didn't get it. YOU have to disconnect while receiving a voice stream and being ingame, that's still an edge case because you shouldn't even receive voice streams while disconnecting.
This case/crash has nothing to do with other players connecting/disconnecting.

[justin-guenther]

Yea I understand that. My problem is: I am talking ingame with another player via radio or more players (police radio). As soon as I or the other player is talking to often over the radio channel, he gets a ts3 crash. But in rare cases it crashs randomly for no reason, just by standing in the same room with others and listening to them.

[BlackFlash5]

Then provide a crashdump for such a case, the one you provided shows a completely different case.

[justin-guenther]

Okay sure I will. As soon as I get that crash again I will provide that. Going to play on the server tomorrow so.. have a great night and thank you very much for your time ;)

[justin-guenther]

Hey @BlackFlash5 here are a few crashdumps from some of my players maybe it helps to find out what causes the problem? I will provide more crashdumps as soon as I receive some more. I just did a collection so don't worry why its just 1 file there are like 15 files in it
Collection_Crashdumps.zip
;)