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UserDeck WordPress Plugin

A WordPress plugin to easily integrate the UserDeck embedded support software into your WordPress website.

Plugin page: http://wordpress.org/plugins/userdeck

Install

To setup, first signup to UserDeck if you haven't already.

Next, install the plugin into WordPress and you will be asked to connect to UserDeck on the settings page.

Choose one of the integration methods for Conversations or Guides on the page by either creating a new page or by adding to an existing page.

Features

Conversations

  • A ticketing system to allow your customers to contact you through email and embedded widgets.
  • Inline widget can be used as a contact form or a ticket portal to let users manage tickets from inside the WordPress control panel.
  • Integrates with WordPress for authenticated sessions to track user name and email on tickets.

Learn more about Conversations

Guides

  • A knowledge base widget that embeds inline to any page of your WordPress website.
  • It inherits your theme's design and blends right in.
  • You can embed a collection, category, or a single article instead of an entire knowledge base.
  • Your users will save time by finding answers to common questions through self service.

Learn more about Guides