Contact Center AI (CCAI) is a powerful suite of Google Cloud solutions that revolutionizes customer interactions through intelligent virtual agents and AI-powered assistance. This roadmap outlines the structured path to becoming a proficient CCAI developer
An exploration of generalizable approaches to unsupervised entity matching for use in linking tabular public energy data sources.
IT support contact center solution. The proposed architecture utilizes Dialog Flow CX, Vertex AI, Generators, Cloud Run, and Cloud Functions to deliver an efficient and user-friendly experience for both IT support agents and end-users.
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