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ccaas

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Reference architectures, cost models, and sales-engineering playbooks for enterprise Voice AI, CPaaS, and CCaaS systems. Focused on low-latency voice, LLM integration, reliability, and real-world buyer tradeoffs in production environments.

  • Updated Mar 15, 2026

Cresta is a Mountain View / Sunnyvale, California contact center AI company spun out of the Stanford AI Lab and founded in 2017 by Zayd Enam, Tim Shi, and Sebastian Thrun. The platform unifies human and AI agents for the enterprise contact center across voice, chat, and SMS, combining real-time agent assist, autonomous voice and digital AI…

  • Updated May 25, 2026

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