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<!-- <p>These Privacy Policy (“Privacy Policy”) apply to the use of the website and products provided by Thomas Step Software (hereinafter also referred as “we” or “us”). Our registered office is at <address>, registered no.: <number>.</p> -->
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<p>These Privacy Policy (“Privacy Policy”) apply to the use of the website and products provided by Thomas Step Software (hereinafter also referred as “we” or “us”).</p>
@@ -22,9 +22,7 @@ title: Slack for HelpDesk Privacy Policy
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<p>We may make changes to this Privacy Policy in the future. You should check this page from time to time to ensure you are aware of any changes. Where appropriate we may notify you of such changes.</p>
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<h3>2. Information we may collect about you</h3>
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<p>We collect and process the following information which may include your personal data.</p>
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<p>Your name, last name, email address, device’s ID, your user preferences as well as all the data (including personal data) you supply to us and information provided by you when using the Service or website.</p>
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<p>We collect and process the following Google user data.</p>
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<p>Your email address, calendar names, calendar events as well as all the data (including personal data) you supply to us and information provided by you when using the Service or website.</p>
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<p>Your name, last name, email address, phone number, contact data, device’s ID, your user preferences as well as all the data (including personal data) you supply to us and information provided by you when using the Service or website.</p>
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<h3>3. Collecting, processing and using personal data</h3>
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<p>We only store and process your personal data when you have voluntarily supplied us with it such as by filling in a contact form or signing up to the Service. Your personal data will only be disclosed or otherwise transmitted if this is necessary to implement the contract, render our Services or you have given your prior consent.</p>
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<p>Since we use LiveChat, Inc.’s Services you may be interested in reviewing their privacy policy available under the following links:<br>
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@@ -7,32 +7,32 @@ title: Slack for HelpDesk Tutorial
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1. After clicking "Install" in the MarketPlace, you should see a popup screen that results in the following (see screenshot). If you do not see a success message, reach out to the developer/support.
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2. After the application has been installed to your HelpDesk license, go to the app settings page.
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3. Click on settings for Slack for HelpDesk.
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4. Authorize the application for use with Slack.
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5. Refresh Slack for HelpDesk's settings page. You should now see a configuration field for a Slack channel name. Input the Slack channel where you would like Slack for HelpDesk to post ticket updates.
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6. Add Slack for HelpDesk to the configured Slack channel.
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7. Whenever a ticket is created or a reply is posted to a ticket, Slack for HelpDesk will automatically create a message for the ticket and add replies in the thread.
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8. Any replies to a ticket thread in Slack will also add that same reply to the HelpDesk ticket.
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