whatsapp_cloud_service.rb

# source: https://raw.githubusercontent.com/chatwoot/chatwoot/v2.8.1/app/services/whatsapp/providers/whatsapp_cloud_service.rb
# docker cp whatsapp_cloud_service.rb rasachatbot-sidekiq-1:/app/app/services/whatsapp/providers/whatsapp_cloud_service.rb

class Whatsapp::Providers::WhatsappCloudService < Whatsapp::Providers::BaseService
  def send_message(phone_number, message)
    if message.attachments.present?
      send_attachment_message(phone_number, message)
    else
      send_text_message(phone_number, message)
    end
  end

  def send_template(phone_number, template_info)
    response = HTTParty.post(
      "#{phone_id_path}/messages",
      headers: api_headers,
      body: {
        messaging_product: 'whatsapp',
        to: phone_number,
        template: template_body_parameters(template_info),
        type: 'template'
      }.to_json
    )

    process_response(response)
  end

  def sync_templates
    response = HTTParty.get("#{business_account_path}/message_templates?access_token=#{whatsapp_channel.provider_config['api_key']}")
    whatsapp_channel.update(message_templates: response['data'], message_templates_last_updated: Time.now.utc) if response.success?
  end

  def validate_provider_config?
    response = HTTParty.get("#{business_account_path}/message_templates?access_token=#{whatsapp_channel.provider_config['api_key']}")
    response.success?
  end

  def api_headers
    { 'Authorization' => "Bearer #{whatsapp_channel.provider_config['api_key']}", 'Content-Type' => 'application/json' }
  end

  def media_url(media_id)
    "https://graph.facebook.com/v13.0/#{media_id}"
  end

  private

  # TODO: See if we can unify the API versions and for both paths and make it consistent with out facebook app API versions
  def phone_id_path
    "https://graph.facebook.com/v13.0/#{whatsapp_channel.provider_config['phone_number_id']}"
  end

  def business_account_path
    "https://graph.facebook.com/v14.0/#{whatsapp_channel.provider_config['business_account_id']}"
  end

  def send_text_message(phone_number, message)
    body = {
      messaging_product: 'whatsapp',
      to: phone_number,
      text: { body: message.content },
      type: 'text'
    }
    begin
      data = JSON.parse(message.content)
      body = body.merge(data)
    rescue
    end

    response = HTTParty.post(
      "#{phone_id_path}/messages",
      headers: api_headers,
      body: body.to_json
    )

    process_response(response)
  end

  def send_attachment_message(phone_number, message)
    attachment = message.attachments.first
    type = %w[image audio video].include?(attachment.file_type) ? attachment.file_type : 'document'
    attachment_url = attachment.download_url
    type_content = {
      'link': attachment_url
    }
    type_content['caption'] = message.content if type != 'audio'
    response = HTTParty.post(
      "#{phone_id_path}/messages",
      headers: api_headers,
      body: {
        messaging_product: 'whatsapp',
        'to' => phone_number,
        'type' => type,
        type.to_s => type_content
      }.to_json
    )

    process_response(response)
  end

  def process_response(response)
    if response.success?
      response['messages'].first['id']
    else
      Rails.logger.error response.body
      nil
    end
  end

  def template_body_parameters(template_info)
    {
      name: template_info[:name],
      language: {
        policy: 'deterministic',
        code: template_info[:lang_code]
      },
      components: [{
        type: 'body',
        parameters: template_info[:parameters]
      }]
    }
  end
end