Cireson Service Manager Portal

The Cireson Portal for System Center Service Manager creates and extends automation opportunities for SCSM enabling you to create and update Work Items from Power Automate.

Publisher: Cireson

Prerequisites

Your portal must be licensed and public/internet facing.

Supported Operations

When a New Comment is Added

This will trigger anytime a comment of the specified type is left on any Work Item. Choices include Analyst or End User comments.

When a New Work Item is Created

This will trigger anytime a Work Item of the specified type is created. Choices include Incident, Service Request, Change Request, Problem, or Release Record.

Add Comment to Work Item

Add a comment to the Action Log of a Work Item

Create a Change Request

Creates a new Change Request

Create a Problem

Creates a new Problem

Create a Release Record

Creates a new Release Record

Create a Service Request

Creates a new Service Request

Create an Incident

Creates a new Incident

Delete Work Item

Permanently deletes a Work Item from Service Manager

Get Work Item

Retrieve a Work Item by its Work Item ID

Update an Incident

Update an Incident

Update Change Request

Update a Change Request

Update Problem

Update a Problem

Update Release Record

Update a Release Record

Update Service Request

Update a Service Request

Obtaining Credentials

To obtain credentials and use the connector, read our Knowledge Article Installation Guide: Power Automate Setup