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No licenses showing up after adding them. #13744
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👋 Thanks for opening your first issue here! If you're reporting a 🐞 bug, please make sure you include steps to reproduce it. We get a lot of issues on this repo, so please be patient and we will get back to you as soon as we can. |
Anything in your browser console? |
nothing, shows only code 200 what is a good thing. |
Without any error messages, I'm not sure how we troubleshoot this though. It definitely works on the demo. |
for me if i can generate a laravel.log file with errors it would be great. but even that file is not updating, its a empty notepad. |
if we have more companies, can it be that my account cannot see those? The SEATS is for what? how many times it can be used or? |
If you have full multiple company support turned on in the admin settings and your account is not a superadmin, it's possible the licenses wouldn't be visible if you're not part of the company the licenses belong to. Yes, seats are the number of licenses available to be checked out. |
My account is a superadmin account. we have 5 superadmins, and not working. tried also to create a extra user and to put as superadmin, not working. |
i tried one more time, assigned it to a different company of us, same results not working. checking also> https://snipe-it.readme.io/docs/upgrading maybe to update the system. |
Can you provide a video of what you're seeing, or try to reproduce on the demo? I'm unable to reproduce this. |
I have added a video, as you can see its doing nothing. No error message nothing |
update: we are now on latest Google Chrome browser, same results not working. |
Here is working video Link:
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any info on this specific request. |
Please at least provide output from your browser console. Without error messages and being unable to reproduce this locally or on the demo, I don't have a lot to work with right now. |
today it did not generate a log this is the logfile of laravel.log [2023-10-20 13:59:25] production.ERROR: Exception: Unable to create lockable file: E:\xampp\htdocs\snipe-it\storage\framework/cache/34/99/349931366ecce05df6decf60d6628edd216c0435. Please ensure you have permission to create files in this location. in E:\xampp\htdocs\snipe-it\vendor\laravel\framework\src\Illuminate\Filesystem\LockableFile.php:73 |
tried to update today> E:\xampp\htdocs\snipe-it>php artisan snipeit:create-admin --first_name=Janie --last_name=Awesome --email=jawesome@example.com --username=admintesting --password=password Warning: Module "openssl" is already loaded in Unknown on line 0 E:\xampp\htdocs\snipe-it>php upgrade.php Warning: Module "openssl" is already loaded in Unknown on line 0
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but larafel.log file still from yesterday not from today./ |
You still have permissions problems. It cannot cache files as that directory does not have permissions enabled to allow files to be created within them. |
problem is how to provide the permissions in XAMPP? its not like CMOD in Linux where i can give access 777 for example. |
i did not manually, tried the composer update, to see maybe to update to the latest version. what can i do the best way in this case.
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and we have already the virtualhosts requestes all granted <VirtualHost *:80> |
when i run composer diagnose E:\xampp\htdocs\snipe-it>composer diagnose Warning: Module "openssl" is already loaded in Unknown on line 0 E:\xampp\htdocs\snipe-it> |
Again, you have to fix your SSL
I don't know Xampp, so I can't tell you how to fix that. It's a server configuration issue, not a Snipe-IT issue. A quick google search shows: |
i am checking xampp in this case, but we dont use SSL here. Becuase in the original problem, it does not show any error message in developer tools nothing. for example, when i had issues with backing up my snipe-it before, it was not workin. but also giving me error messages. so i know there is something wrong, and i fixed it. but here i dont get any error message. |
is there a documentation on how to upgrade if you are using XAMPP_ I want to solve the problem in this case. We use XAMPP, but how upgrade, in the documentation there is nothing to find regarding this , |
Upgrading via XAMPP isn't any different than upgrading on another server. https://snipe-it.readme.io/docs/upgrading
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Debug mode
Describe the bug
When I want to add a license to the SNIPE-IT system, and i fill all requested fields, and i save it.
The page refreshes, but without any error code it tells me no records can be found.
in the log files its empty fhe laravel.log is empty,
Reproduction steps
Expected behavior
that I see the license as I see the assets for example .
Screenshots
No response
Snipe-IT Version
6.1.2
Operating System
Microsoft Windows Server 2022
Web Server
XAMPP 8.2.0
PHP Version
8.x.x
Operating System
Windows 11
Browser
Chrome
Version
118.0.5993.71
Device
No response
Operating System
No response
Browser
No response
Version
No response
Error messages
No response
Additional context
No response
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