Audio calls on mobile app and desktop not in sync

[Janhavi-23]

Using a supported version?

• I have searched searched open and closed issues for duplicates.
• I am using Signal-Desktop as provided by the Signal team, not a 3rd-party package.

Overall summary

When my Signal mobile app and desktop is both open simultaneously, and if I get an audio call, I get notification on both devices. But if receive the call from say mobile app, the desktop app still keeps ringing until I decline call separately from that device. (Device in use: Iphone and mac)

Steps to reproduce

1. Keep signal mobile app and desktop app open simultaneously (Preferred Iphone and mac)
2. Ask someone to make an audio call to you on Signal
3. Both device should start ringing
4. Accept the call on mobile app
5. Still desktop app should continue to ring
6. Decline the call on desktop app
7. Won't affect the accepted call

Expected result

Once call is accepted/rejected on one device, should not have to repeat process for same account on other device

Actual result

Audio call ringing has to be handled separately for same account on different device

Screenshots

No response

Signal version

iOS: 7.20 / desktop: 7.17

Operating system

iOS 17.5.1 / macOS 14.4.1

Version of Signal on your phone

7.20

Link to debug log

No response

[ayumi-signal]

Hello, sorry this is happening for you. The intention is mobile and desktop are in sync for audio calls, and if you accept it on one device the other one should stop ringing.

Could you share debug logs from Desktop and iOS clients? This would help us to debug the issue.