-
-
Notifications
You must be signed in to change notification settings - Fork 2.7k
New issue
Have a question about this project? Sign up for a free GitHub account to open an issue and contact its maintainers and the community.
By clicking “Sign up for GitHub”, you agree to our terms of service and privacy statement. We’ll occasionally send you account related emails.
Already on GitHub? Sign in to your account
SIGNAL desktop App doesn't display/receive pictures #6744
Comments
@sallyarmneale Is this a new behavior for you? Has anything changed recently on your computer or your network? I see this error in your logs, which suggests that it could be something with your firewall or network:
|
Hi @scottnonnenberg-signal |
@sallyarmneale Does this happen for every attachment that you send or receive? Do things work if you turn off your VPN? If it happens to all attachments, and it works when the VPN is off, then you'll need to talk to your workplace or VPN provider. |
I have a similar problem with the Desktop app on OSX. Images work well on the iOS app. Once I have loaded an image on the iPhone app, then it loads on the desktop app as well if i click on it a second time. Edit: Actually, for getting the images, it is enough when the Signal app is running on my iPhone and I unlock the iPhone. Then, on the desktop, I just need to click on the blurred image again, and it shows as expected. (I have to admit my Signal install is via homebrew.) |
@p10n Sorry about that. Could you provide debug logs from both your phone/desktop next time this happens? Thanks! |
I have exactly the same problem since the last update of Signal App. I don't use VPN. |
@babata31 Could you retry it then provide debuglogs from both your phone and desktop devices? https://support.signal.org/hc/en-us/articles/360007318591-Debug-Logs-and-Crash-Reports |
I'm having the same issue, it started yesterday when I tried to send a link to a video, and it is continuing today when trying to send images. It works to send from my phone, but not from my desktop. Here are the logs from when I tried to download the image on my desktop app (full logs attached):
|
@jestranho your log suggests that your connection with our CDN was being closed unexpectedly... does this happen with every attachment you're trying to download / upload or just with certain ones? Is there any pattern about the problematic attachments (e.g. size) that you can notice? |
@trevor-signal, this is happening with every image/video I've tried to either send or receive. I haven't tried other file types. Size doesn't seem to matter, I just tried to send a 67kb image and it is doing the same thing. One thing I have noticed is that this appears to only be an issue when I'm on my work network. I'm not sure how my work network would know what I'm sending via Signal though since messages go through without a problem. It had also worked on Thursday morning, but wasn't working Thursday afternoon. |
@jestranho attachments are uploaded/downloaded to/from |
Closing this issue as it appears to be network-related. |
This behaviour also occurs when I am not connected to a VPN, for example when sending a message which contains a URL. Fine on my phone (on same network). |
@sallyarmneale can you share update debug logs? We've updated a number of things since this issue was created. Thanks! |
Hi Trevor - here are some updated logs: https://debuglogs.org/desktop/7.8.0/036c19ab35c5a965fd9385bc7dfb6c5f7c4d2629b9351c40049fb0e2ae3a8848.gz |
We're still seeing the |
It seems to be a firewall thing, but I do not understand it. When I bypass all SSL inspection by another policy, the image loaded instantly (without even clicking it). In the firewall logs, I only see 4 new log entries via the bypass policy. They went out to: This does not make sense to me. (Or could it be that Signal is using gleap or some other service e.g. for bug-reporting, and depending on a request for that?) |
@p10n can you share debug logs? Attachment downloads only require a request to our CDN at |
My debug log is attached. Relevant error seems to be I'm running on aarch64 linux (both arch and debian systems have this problem) via the snap package. EDIT: also, highly doubt this is a network problem. My phone on the same network can see images. My husband's computer on the same network running signal-desktop on windows can see images. No VPN in use. I can ping cdn2.signal.org just fine. |
@err4nt Sorry this happening. We don't fully support the community snap but we can try to help with debugging. Is this a recent bug and have attachments worked previously? and if you're able to run the .deb on debian do attachments work there? |
EDIT: forgot to answer questions. Yes, images worked in 7.1.1 before I upgraded to 7.8.0 (and now 7.9.0) Signal doesn't officlally publish a .deb for aarch64, but I did find a deb of 7.9.0 available on pi-apps. Same problem, same error, debug log attached.
|
@err4nt thank you for the additional testing and debugging info! |
Of course, anything I can do to get this fixed. I live pretty far from my family and this is the only way I really have to talk to them. |
Same issue here. |
For anyone experiencing this, please consider providing your debug log here ( |
This issue has been automatically marked as stale because it has not had recent activity. It will be closed if no further activity occurs. Thank you for your contributions. |
This is still an issue with the latest Signal version. Briefly earlier this year it was working, though a few updates later it stopped working again. |
@Botspot sorry this is still happening for you. The earlier log was helpful, thank you-- looking at it we see a similar error as above: |
This is Signal Unofficial for ARM. If it's possible to compile the official Signal repo for ARM, please let me know. I'm comfortable with the command line and have written a lot of scripts, but will need step-by-step instructions. Please do not assume that my use of this fork is the cause of all issues. It may be a contributing factor, but not everyone here experiencing this issue is using this fork. |
Based on the work done by @dennisameling on his "port" here, the fundamental issue seems to be with an upstream node library ( I can report that I manually applied his patch and compiled for my @Botspot - I used @dennisameling's CircleCI file as a base for my compilation, and was able to getting it working. (Thank's @dennisameling for your work). |
Using a supported version?
Overall summary
Signal Desktop (windows) is not displaying sent or received images. They display perfectly on the mobile app. On the desktop app they just appear as blurred out images.
Steps to reproduce
Expected result
Sent or received images should display on the Desktop app and should be in sync with the mobile app.
Actual result
Images are not displayed on the Desktop app:
Screenshots
No response
Signal version
6.43.1
Operating system
Windows 10 Enterprise, 19044.3803, Windows Feature Experience Pack 1000.19053.1000.0
Version of Signal on your phone
6.54.0.8
Link to debug log
Desktop Log: https://debuglogs.org/desktop/6.43.1/60d559da91d78162fad91bc03df9e28d243dc3c2a74cb4206547e09520d463e5.gz
The text was updated successfully, but these errors were encountered: