VI Offline Inventory not being populated and all datastore related graphs are empty with "Timeseries data request error".

[joakimlemb]

Running the newest sexigraf appliance version against Vcenter Appliance server 5.5 Build 1750787.

The log file for GetInventory has no errors:

[2016/05/06 16:20:43] /root/getInventory.pl line177 - [INFO] Start processing vCenter x.x.x.x
[2016/05/06 16:20:44] /root/getInventory.pl line133 - [INFO] Successfully retrieve 7 VM for vCenter server x.x.x.x in 1s
[2016/05/06 16:20:44] /root/getInventory.pl line180 - [INFO] End processing vCenter x.x.x.x

And neither does the log file for VIPullstatistics:

[2016/05/06 16:50:01] /root/ViPullStatistics.pl line60 - [INFO] Start processing vCenter x.x.x.x
[2016/05/06 16:50:01] /root/ViPullStatistics.pl line82 - [INFO] Login to vCenter x.x.x.x
[2016/05/06 16:50:02] /root/ViPullStatistics.pl line96 - [INFO] vCenter x.x.x.x session file saved
[2016/05/06 16:50:02] /root/ViPullStatistics.pl line144 - [INFO] Processing vCenter x.x.x.x datacenters
[2016/05/06 16:50:02] /root/ViPullStatistics.pl line151 - [INFO] Processing vCenter x.x.x.x clusters in datacenter DC01
[2016/05/06 16:50:04] /root/ViPullStatistics.pl line365 - [INFO] Processing vCenter x.x.x.x standalone hosts in datacenter DC01
[2016/05/06 16:50:04] /root/ViPullStatistics.pl line476 - [INFO] End processing vCenter x.x.x.x
[2016/05/06 16:55:01] /root/ViPullStatistics.pl line60 - [INFO] Start processing vCenter x.x.x.x
[2016/05/06 16:55:01] /root/ViPullStatistics.pl line82 - [INFO] Login to vCenter x.x.x.x
[2016/05/06 16:55:02] /root/ViPullStatistics.pl line96 - [INFO] vCenter x.x.x.x session file saved
[2016/05/06 16:55:02] /root/ViPullStatistics.pl line144 - [INFO] Processing vCenter x.x.x.x datacenters
[2016/05/06 16:55:02] /root/ViPullStatistics.pl line151 - [INFO] Processing vCenter x.x.x.x clusters in datacenter DC01
[2016/05/06 16:55:04] /root/ViPullStatistics.pl line365 - [INFO] Processing vCenter x.x.x.x standalone hosts in datacenter DC01
[2016/05/06 16:55:04] /root/ViPullStatistics.pl line476 - [INFO] End processing vCenter x.x.x.x

Some screenshots of the problem:
http://imgur.com/a/9oUiz

I ran ViPullStatistics.pl with --verbose and can verifiy that script pulls the datastore information correctly, so the problem seems to be in the data import to sexigraf backend carbon/whisper or the display frontend of grafana.
Not sure how to further troubleshoot.

[rschitz]

any special characters in the datastores names ?

[joakimlemb]

Not really special but any non letters and numbers we use are _ and . (underscore and dot)
They are usually named something like: san_purpose_raidlevel.lunid (emc03_vm_r5.10)

[rschitz]

could you check in the "house cleaner" if the folders names reflect that?

[joakimlemb]

No folders there that contains anything related to our datastore names.
Also did a check via shell: root@sexigraf:/var/lib/graphite/whisper# find . -iname "*datastore name*"