docs: Update docs in alignment with SendGrid Support (#131)

Author: garethpaul

.github/ISSUE_TEMPLATE/config.yml

@@ -1,41 +1,12 @@
 Hello! Thank you for choosing to help contribute to one of the SendGrid open source libraries. There are many ways you can contribute and help is always welcome. We simply ask that you follow the following contribution policies.
 
-- [Feature Request](#feature-request)
-- [Submit a Bug Report](#submit-a-bug-report)
 - [Improvements to the Codebase](#improvements-to-the-codebase)
 - [Understanding the Code Base](#understanding-the-codebase)
 - [Testing](#testing)
 - [Style Guidelines & Naming Conventions](#style-guidelines-and-naming-conventions)
 - [Creating a Pull Request](#creating-a-pull-request)
 - [Code Reviews](#code-reviews)
 
-<a name="feature-request"></a>
-## Feature Request
-
-If you'd like to make a feature request, please read this section.
-
-The GitHub issue tracker is the preferred channel for library feature requests, but please respect the following restrictions:
-
-- Please **search for existing issues** in order to ensure we don't have duplicate bugs/feature requests.
-- Please be respectful and considerate of others when commenting on issues
-
-<a name="submit-a-bug-report"></a>
-## Submit a Bug Report
-
-Note: DO NOT include your credentials in ANY code examples, descriptions, or media you make public.
-
-A software bug is a demonstrable issue in the code base. In order for us to diagnose the issue and respond as quickly as possible, please add as much detail as possible into your bug report.
-
-Before you decide to create a new issue, please try the following:
-
-1. Check the Github issues tab if the identified issue has already been reported, if so, please add a +1 to the existing post.
-2. Update to the latest version of this code and check if the issue has already been fixed
-3. Copy and fill in the Bug Report Template we have provided below
-
-### Please use our Bug Report Template
-
-In order to make the process easier, we've included a [sample bug report template](ISSUE_TEMPLATE.md).
-
 <a name="improvements-to-the-codebase"></a>
 ## Improvements to the Codebase
 

CONTRIBUTING.md

@@ -28,4 +28,4 @@ A short description of what this PR does.
 - [ ] I have added the necessary documentation about the functionality in the appropriate .md file
 - [ ] I have added inline documentation to the code I modified
 
-If you have questions, please file a [support ticket](https://support.sendgrid.com), or create a GitHub Issue in this repository.
+If you have questions, please file a [support ticket](https://support.sendgrid.com).

ISSUE_TEMPLATE.md

@@ -19,6 +19,7 @@ All updates to this library are documented in our [CHANGELOG](CHANGELOG.md).
 - [Usage](#usage)
 - [How to Contribute](#contribute)
 - [About](#about)
+- [Support](#support)
 - [License](#license)
 
 <a name="installation"></a>
@@ -90,8 +91,6 @@ We encourage contribution to our libraries, please see our [CONTRIBUTING](CONTRI
 
 Quick links:
 
-- [Feature Request](CONTRIBUTING.md#feature-request)
-- [Bug Reports](CONTRIBUTING.md#submit-a-bug-report)
 - [Improvements to the Codebase](CONTRIBUTING.md#improvements-to-the-codebase)
 - [Review Pull Requests](CONTRIBUTING.md#code-reviews)
 
@@ -100,9 +99,10 @@ Quick links:
 
 ruby-http-client is maintained and funded by Twilio SendGrid, Inc. The names and logos for ruby-http-client are trademarks of Twilio SendGrid, Inc.
 
-If you need help installing or using the library, please check the [Twilio SendGrid Support Help Center](https://support.sendgrid.com).
+<a name="support"></a>
+# Support
 
-If you've instead found a bug in the library or would like new features added, go ahead and open issues or pull requests against this repo!
+If you need help using SendGrid, please check the [Twilio SendGrid Support Help Center](https://support.sendgrid.com).
 
 # License
 [The MIT License (MIT)](LICENSE)

PULL_REQUEST_TEMPLATE.md

@@ -1,6 +1,5 @@
-If you have a non-library SendGrid issue, please contact our [support team](https://support.sendgrid.com).
+If you have a SendGrid issue, please contact our [support team](https://support.sendgrid.com).
 
-If you can't find a solution below, please open an [issue](https://github.com/sendgrid/ruby-http-client/issues).
 
 ## Table of Contents
 * [Viewing the Request Body](#request-body)

README.md

@@ -372,10 +372,6 @@ def test_contributing_exists
     assert(File.file?('./CONTRIBUTING.md'))
   end
 
-  def test_issue_template_exists
-    assert(File.file?('./ISSUE_TEMPLATE.md'))
-  end
-
   def test_license_exists
     assert(File.file?('./LICENSE'))
   end