docs: Changes to align with SendGrid Support. (#158)

Author: garethpaul

.github/ISSUE_TEMPLATE/config.yml

@@ -2,9 +2,6 @@ Hello! Thank you for choosing to help contribute to one of the Twilio SendGrid o
 
 **All third party contributors acknowledge that any contributions they provide will be made under the same open source license that the open source project is provided under.**
 
-- [Feature Request](#feature-request)
-- [Submit a Bug Report](#submit-a-bug-report)
-    - [Please use our Bug Report Template](#please-use-our-bug-report-template)
 - [Improvements to the Codebase](#improvements-to-the-codebase)
     - [Development Environment](#development-environment)
         - [Install and Run Locally](#install-and-run-locally)
@@ -23,33 +20,6 @@ Hello! Thank you for choosing to help contribute to one of the Twilio SendGrid o
 
 There are a few ways to contribute, which we'll enumerate below:
 
-<a name="feature-request"></a>
-## Feature Request
-
-If you'd like to make a feature request, please read this section.
-
-The GitHub issue tracker is the preferred channel for library feature requests, but please respect the following restrictions:
-
-- Please **search for existing issues** in order to ensure we don't have duplicate bugs/feature requests.
-- Please be respectful and considerate of others when commenting on issues
-
-<a name="submit-a-bug-report"></a>
-## Submit a Bug Report
-
-Note: DO NOT include your credentials in ANY code examples, descriptions, or media you make public.
-
-A software bug is a demonstrable issue in the code base. In order for us to diagnose the issue and respond as quickly as possible, please add as much detail as possible into your bug report.
-
-Before you decide to create a new issue, please try the following:
-
-1. Check the Github issues tab if the identified issue has already been reported, if so, please add a +1 to the existing post.
-2. Update to the latest version of this code and check if the issue has already been fixed
-3. Copy and fill in the Bug Report Template we have provided below
-
-### Please use our Bug Report Template
-
-In order to make the process easier, we've included a [sample bug report template](ISSUE_TEMPLATE.md).
-
 <a name="improvements-to-the-codebase"></a>
 ## Improvements to the Codebase
 

CONTRIBUTING.md

@@ -28,4 +28,4 @@ A short description of what this PR does.
 - [ ] I have added the necessary documentation about the functionality in the appropriate .md file
 - [ ] I have added inline documentation to the code I modified
 
-If you have questions, please file a [support ticket](https://support.sendgrid.com), or create a GitHub Issue in this repository.
+If you have questions, please file a [support ticket](https://support.sendgrid.com).

ISSUE_TEMPLATE.md

@@ -101,8 +101,6 @@ We encourage contribution to our projects, please see our `CONTRIBUTING`_ guide
 
 Quick links:
 
--  `Feature Request`_
--  `Bug Reports`_
 -  `Improvements to the Codebase`_
 -  `Review Pull Requests`_
 
@@ -144,8 +142,6 @@ License
 .. _this repo: https://github.com/sendgrid/sendgrid-python
 .. _Example Code: https://github.com/sendgrid/python-http-client/tree/HEAD/examples
 .. _CONTRIBUTING: https://github.com/sendgrid/python-http-client/blob/HEAD/CONTRIBUTING.md
-.. _Feature Request: https://github.com/sendgrid/python-http-client/blob/HEAD/CONTRIBUTING.md#feature-request
-.. _Bug Reports: https://github.com/sendgrid/python-http-client/blob/HEAD/CONTRIBUTING.md#submit-a-bug-report
 .. _Improvements to the Codebase: https://github.com/sendgrid/python-http-client/blob/HEAD/CONTRIBUTING.md#improvements-to-the-codebase
 .. _Review Pull Requests: https://github.com/sendgrid/python-http-client/blob/HEAD/CONTRIBUTING.md#code-reviews
 .. _troubleshooting guide: https://github.com/sendgrid/python-http-client/blob/HEAD/TROUBLESHOOTING.md

PULL_REQUEST_TEMPLATE.md

@@ -11,7 +11,6 @@ class RepoFiles(unittest.TestCase):
         ['./CHANGELOG.md'],
         ['./CODE_OF_CONDUCT.md'],
         ['./CONTRIBUTING.md'],
-        ['./ISSUE_TEMPLATE.md'],
         ['./LICENSE'],
         ['./PULL_REQUEST_TEMPLATE.md'],
         ['./README.rst'],