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4 changes: 4 additions & 0 deletions src/engage/journeys/faq-best-practices.md
Original file line number Diff line number Diff line change
Expand Up @@ -99,3 +99,7 @@ Journeys triggers audience or trait-related events for each email `external_id`
#### How quickly do user profiles move through Journeys?

It may take up to five minutes for a user profile to enter each step of a Journey, including the entry condition. For Journey steps that reference a batch audience or SQL trait, Journeys processes user profiles at the same rate as the audience or trait computation. Visit the Engage docs to [learn more about compute times](/docs/engage/audiences/#understanding-compute-times).

#### Why are we seeing a count mismatch between the Entries/Completed field in the Journey and the Entry/Exit step of the Journey?

The Entries and Completed fields show the total unique count, while the Entry and Exit step count displays the total count of all users (including the merges).