add suppression faq for klaviyo actions

Author: Thomas Gilbert

src/connections/destinations/catalog/actions-klaviyo/index.md

@@ -92,3 +92,9 @@ If you're encountering rate limiting issues, consider enabling batching for the
 ### Can I send Engage Audiences to a pre-created Klaviyo List?
 
 No. Engage audiences are designed to initiate the creation of new lists in Klaviyo when you use the "Add Profile to List - Engage" mapping. You cannot link Engage lists to existing Klaviyo lists and cannot edit the List ID for Engage audiences.
+
+### How can I unsuppress a profile when adding it to a list?
+
+When adding a user to a list, our action make use of the [Bulk Profile Import](https://developers.klaviyo.com/en/reference/spawn_bulk_profile_import_job){target="_blank"} endpoint (when batching is enabled), and the [Add Profile To List](https://developers.klaviyo.com/en/reference/create_list_relationships){target="_blank"} endpoint for non-batched requests. Both of which will not update a users suppression status if they were previously suppressed. 
+
+To ensure a suppressed profile gets unsuppressed, you can use the "Subscribe Profile" action. When a profile is subscribed in Klaviyo, it automatically unsuppresses any previously suppressed user. You can combine this action with other actions to achieve your goal. If this solution does not fully address your use case, please contact us at friends@segment.com so we can consider your specific requirements.