Update Service Account descriptions

docs/access-and-permissions/index.rst

@@ -45,18 +45,46 @@ applied at service levels, for example. Rackspace’s policy to avoid granting
 access unless necessary, and then grant it at the most granular level
 possible is necessary to ensure unintentional access is not granted.
 
-In order to ensure that your aviator projects meet this permissions model,
-Rackspace may periodically audit the permissions being passed to the project
-and require adjustments to to utilize the least permissive model.
-
-Rackspace will add a service account with the Project Owner role to each of
-your GCP projects that we
-manage: ``automation@rackspace-mgcp.iam.gserviceaccount.com``. Additionally, we
-will grant ``resource-observer@rackspace-mgcp.iam.gserviceaccount.com`` the
-Viewer role on all Aviator projects. Do not remove these accounts or alter
-their permissions in any way without first consulting with your
-:ref:`support team <support>`. We will also temporarily add accounts from the
-gcp.rackspace.com domain as Rackers and automation need access to your
+To ensure that your Aviator or Service Blocks projects meet this permissions model,
+Rackspace might periodically audit the permissions being passed to the project
+and require adjustments to use the least permissive model.
+
+Service Accounts
+^^^^^^^^^^^^^^^^
+
+Rackspace adds a service account with the Project Owner role to each of
+your GCP projects that we manage: ``automation@rackspace-mgcp.iam.gserviceaccount.com``.
+
+Additionally, we grant these service accounts access with the following roles to enable support tooling for all Aviator and Service Blocks projects:
+
+- ``resource-observer@rackspace-mgcp.iam.gserviceaccount.com``
+
+  The Resource Observer collects project metadata for support inventory
+
+  + Viewer
+
+- ``smart-tickets@rackspace-mgcp.iam.gserviceaccount.com``
+
+  Smart Tickets works with Watchman to provide automated diagnostics and additional context for monitoring alerts that are turned to tickets for Rackers to address
+
+  + Viewer
+  + IAP-secured Tunnel User
+  + Compute Instance Admin
+  + Compute Security Admin
+
+- ``mgcp-operations@rackspace-mgcp.iam.gserviceaccount.com``
+
+  MGCP Operations facilitates integration of Operations monitoring (formerly Stackdriver) with Watchman
+
+  + Viewer
+  + Monitoring Admin
+
+
+Do not remove these accounts or alter their permissions in any way without first consulting with your
+:ref:`support team <support>`.
+
+We also temporarily add accounts from the
+gcp.rackspace.com domain as Rackers and automations need access to your
 projects, so do not remove those accounts or alter their permissions.
 
 

docs/service-blocks/index.rst

@@ -16,7 +16,7 @@ the service options to match your needs. These offers are described below.
 
 
 Platform Essentials
-^^^^^^^^^^^^^^^^
+^^^^^^^^^^^^^^^^^^^
 
 Platform Essentials is a prerequisite for all other GCP service blocks.
 Platform Essentials includes: