This widget can be used to create a simple card to show the status of a incident/case.
Driven by sn_customerservice_case and task_sla tables, when a case sysid is provided in the Widget Schema options, the widget will fetch details from the record and the associated SLA for display.
See Platform Dependencies
Ensure the that the Customer Service Management (and Demo Data, if necessary) application is Activated as referenced above.
Download and installation of update set pe-csm-case-row.u-update-set.xml includes this widget.
After installation, the widget can be accessed via the Service Portal > Widgets section for use and customization.
- SN Product Documentation - 'Load a customization from a single XML file'
Widget Option Schema parameters:
Case Table - Default: sn_customerservice_case
SLA Table - Default: task_sla
Case Sys ID - This is a case record sysid. Demo value: cf866683c3033100b12d9f2974d3ae1f
Widget support is provided by the ServiceNow® Customer Service Management application. Additionally, if not loading customer specific demo data; the Customer Service Management Demo Data plugin should be Activated.
- sn_customerservice_case
- task_sla
When a case sysid is provided in the Widget Schema options, the widget will fetch details from the record and the associated SLA for display.
Dependencies are included and configured as part of the provided Update Set.
None
CSS/SASS variables are given default values that can be overridden with theming or portal-level CSS.
None