We've been holding a Twitter Space weekly on Mondays at 5p for about an hour. Even though it's not (yet?) a feature of Twitter Spaces, we have been recording them all; here is the recording for our Twitter Space for February 7th, 2022.
In addition to Bryan Cantrill and Adam Leventhal, speakers on February 7th included MattSci, Ian, Matt Ranney and Ken. (Did we miss your name and/or get it wrong? Drop a PR!)
Some of the topics we hit on, in the order that we hit them:
- Calendly tweet context
- @11:47 Hacker News post
- @18:15 James Garfield shooting
- @21:29
Adam's story about customers taking on heroic interventions themselves,
learning the value of logging all commands, and digging through email chains
for paydirt
- Developed "three strikes" rule, focus on fixing the proximate issues (and defer general health boosters for another time) so as not to lose the faith of the customer
- @27:35 E-cache parity error
- @33:38 Support personnel remaining calm in the face of unknown damage
- @41:22
Outages, postmortem, software as a service and public cloud providers
- Vendor transparency or lack thereof
- @48:28 Ken: transparency as part of legal compliance?
- MITRE CVE List of publicly disclosed cybersecurity vulnerabilities
- @52:45
Adventures in shady pay to play industry events
- Fixed raffles
- @1:01:30
"We never lost anyone's data but it took some long vacations"
- Incident where someone corrupted kernel data structures
- Adam pulls a fast one
- Paul Newman and Robert Redford in (1973) The Sting movie
- Different ways to structure support contracts
mdb -kw, thewis load bearing
If we got something wrong or missed something, please file a PR! Our next Twitter space will likely be on Monday at 5p Pacific Time; stay tuned to our Twitter feeds for details. We'd love to have you join us, as we always love to hear from new speakers!