Improve transient errors in googlecloud trace exporter batch write spans.

[AkselAllas]

Component(s)

No response

Describe the issue you're reporting

I am experiencing transient otel-collector failures for exporting Trace batches. e.g.:

I have:

    traces/2:
      receivers: [ otlp ]
      processors: [ tail_sampling, batch ]
      exporters: [ googlecloud ]

I have tried increasing timeout to 45 sec, as described here. And I have tried decreasing batch size from 200 to 100 as suggested here. Neither approach has given any statistically relevant observable improvements.

Stacktrace:

"caller":"exporterhelper/queue_sender.go:101", "data_type":"traces", "dropped_items":200, "error":"context deadline exceeded", "kind":"exporter", "level":"error", "msg":"Exporting failed. Dropping data.", "name":"googlecloud", "stacktrace":"go.opentelemetry.io/collector/exporter/exporterhelper.newQueueSender.func1
	go.opentelemetry.io/collector/exporter@v0.102.0/exporterhelper/queue_sender.go:101
go.opentelemetry.io/collector/exporter/internal/queue.(*boundedMemoryQueue[...]).Consume
	go.opentelemetry.io/collector/exporter@v0.102.0/internal/queue/bounded_memory_queue.go:52
go.opentelemetry.io/collector/exporter/internal/queue.(*Consumers[...]).Start.func1

Any ideas on what to do?

Seemingly, I don't have problems with retry queue.

[Frapschen]

Pinging code owners: @aabmass, @dashpole,@jsuereth,@punya, @damemi, @psx95

[github-actions]

Pinging code owners for exporter/googlecloud: @aabmass @dashpole @jsuereth @punya @damemi @psx95. See Adding Labels via Comments if you do not have permissions to add labels yourself.

[dashpole]

What version of the collector are you on?

[AkselAllas]

Version 0.102

[dashpole]

Can you share the googlecloud exporter configuration as well?

[AkselAllas]

@dashpole

    traces:
      receivers: [ otlp ]
      processors: [ tail_sampling, batch ]
      exporters: [ googlecloud ]

and

receivers:
  otlp:
    protocols:
      grpc:
        endpoint: "0.0.0.0:8080"
  batch:
    send_batch_max_size: 200
    send_batch_size: 200
    timeout: 10s
  tail_sampling:
    policies:
      - name: drop_noisy_traces_url
        type: string_attribute
        string_attribute:
          key: http.user_agent
          values:
            - GoogleHC*
            - StackDriver*
            - kube-probe*
            - GoogleStackdriverMonitoring-UptimeChecks*
            - cloud-run-http-probe
          enabled_regex_matching: true
          invert_match: true
      - name: drop_noisy_traces_new_semantic_conv
        type: string_attribute
        string_attribute:
          key: user_agent.original
          values:
            - GoogleHC*
            - StackDriver*
            - GoogleStackdriverMonitoring-UptimeChecks*
            - cloud-run-http-probe
          enabled_regex_matching: true
          invert_match: true
  
  exporters:
    googlecloud:
    metric:
      prefix: 'custom.googleapis.com'

[BinaryFissionGames]

Just adding another datapoint here, we have a user who's doing some outage testing with logs and are running into the same issue where the exporter seems to be dropping logs when there's a transient error (can't connect to GCP).

Logs are like this:

{"level":"warn","ts":"2024-09-06T12:02:16.765+0200","caller":"zapgrpc/zapgrpc.go:193","msg":"[core] [Channel #1 SubChannel #2]grpc: addrConn.createTransport failed to connect to {Addr: \"logging.googleapis.com:443\", ServerName: \"logging.googleapis.com:443\", }. Err: connection error: desc = \"transport: Error while dialing: dial tcp 142.250.74.138:443: i/o timeout\"","grpc_log":true}
{"level":"error","ts":"2024-09-06T12:03:07.799+0200","caller":"exporterhelper/queue_sender.go:101","msg":"Exporting failed. Dropping data.","kind":"exporter","data_type":"logs","name":"googlecloud/applogs_google","error":"context deadline exceeded","dropped_items":15,"stacktrace":"go.opentelemetry.io/collector/exporter/exporterhelper.newQueueSender.func1\n\t/home/runner/go/pkg/mod/go.opentelemetry.io/collector/exporter@v0.102.1/exporterhelper/queue_sender.go:101\ngo.opentelemetry.io/collector/exporter/internal/queue.(*persistentQueue[...]).Consume\n\t/home/runner/go/pkg/mod/go.opentelemetry.io/collector/exporter@v0.102.1/internal/queue/persistent_queue.go:215\ngo.opentelemetry.io/collector/exporter/internal/queue.(*Consumers[...]).Start.func1\n\t/home/runner/go/pkg/mod/go.opentelemetry.io/collector/exporter@v0.102.1/internal/queue/consumers.go:43"}

Where that first log is repeated many times (google api servers are intentionally blocked for testing in this case)

They are using v0.102.1 of the collector. This case is a little more artificial and we'll try adjusting the timeout settings, but figured I'd add what we're seeing here.

[dbason]

We're also seeing this sporadically (we admittedly do have some very chatty trace exporters) on version 0.105.

Config is:

    # Copyright 2024 Google LLC
    #
    # Licensed under the Apache License, Version 2.0 (the "License");
    # you may not use this file except in compliance with the License.
    # You may obtain a copy of the License at
    #
    #     http://www.apache.org/licenses/LICENSE-2.0
    #
    # Unless required by applicable law or agreed to in writing, software
    # distributed under the License is distributed on an "AS IS" BASIS,
    # WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
    # See the License for the specific language governing permissions and
    # limitations under the License.

    exporters:
      googlecloud:
        user_agent: Google-Cloud-OTLP manifests:0.1.0 otel/opentelemetry-collector-contrib:{{ .Values.opentelemetryCollector.version }}
      googlemanagedprometheus:
        user_agent: Google-Cloud-OTLP manifests:0.1.0 otel/opentelemetry-collector-contrib:{{ .Values.opentelemetryCollector.version }}

    extensions:
      health_check:
        endpoint: ${env:MY_POD_IP}:13133
    processors:
      filter/self-metrics:
        metrics:
          include:
            match_type: strict
            metric_names:
            - otelcol_process_uptime
            - otelcol_process_memory_rss
            - otelcol_grpc_io_client_completed_rpcs
            - otelcol_googlecloudmonitoring_point_count
      batch:
        send_batch_max_size: 200
        send_batch_size: 200
        timeout: 5s

      k8sattributes:
        extract:
          metadata:
          - k8s.namespace.name
          - k8s.deployment.name
          - k8s.statefulset.name
          - k8s.daemonset.name
          - k8s.cronjob.name
          - k8s.job.name
          - k8s.node.name
          - k8s.pod.name
          - k8s.pod.uid
          - k8s.pod.start_time
        passthrough: false
        pod_association:
        - sources:
          - from: resource_attribute
            name: k8s.pod.ip
        - sources:
          - from: resource_attribute
            name: k8s.pod.uid
        - sources:
          - from: connection
      memory_limiter:
        check_interval: 1s
        limit_percentage: 65
        spike_limit_percentage: 20

      metricstransform/self-metrics:
        transforms:
        - action: update
          include: otelcol_process_uptime
          operations:
          - action: add_label
            new_label: version
            new_value: Google-Cloud-OTLP manifests:0.1.0 otel/opentelemetry-collector-contrib:{{ .Values.opentelemetryCollector.version }}

      # We need to add the pod IP as a resource label so the k8s attributes processor can find it.
      resource/self-metrics:
        attributes:
        - action: insert
          key: k8s.pod.ip
          value: ${env:MY_POD_IP}

      resourcedetection:
        detectors: [gcp]
        timeout: 10s

      transform/collision:
        metric_statements:
        - context: datapoint
          statements:
          - set(attributes["exported_location"], attributes["location"])
          - delete_key(attributes, "location")
          - set(attributes["exported_cluster"], attributes["cluster"])
          - delete_key(attributes, "cluster")
          - set(attributes["exported_namespace"], attributes["namespace"])
          - delete_key(attributes, "namespace")
          - set(attributes["exported_job"], attributes["job"])
          - delete_key(attributes, "job")
          - set(attributes["exported_instance"], attributes["instance"])
          - delete_key(attributes, "instance")
          - set(attributes["exported_project_id"], attributes["project_id"])
          - delete_key(attributes, "project_id")

    receivers:
      otlp:
        protocols:
          grpc:
            endpoint: ${env:MY_POD_IP}:4317
          http:
            cors:
              allowed_origins:
              - http://*
              - https://*
            endpoint: ${env:MY_POD_IP}:4318
      prometheus/self-metrics:
        config:
          scrape_configs:
          - job_name: otel-self-metrics
            scrape_interval: 1m
            static_configs:
            - targets:
              - ${env:MY_POD_IP}:8888

    service:
      extensions:
      - health_check
      pipelines:
        metrics/self-metrics:
          exporters:
          - googlemanagedprometheus
          processors:
          - filter/self-metrics
          - metricstransform/self-metrics
          - resource/self-metrics
          - k8sattributes
          - memory_limiter
          - resourcedetection
          - batch
          receivers:
          - prometheus/self-metrics
        traces:
          exporters:
          - googlecloud
          processors:
          - k8sattributes
          - memory_limiter
          - resourcedetection
          - batch
          receivers:
          - otlp
      telemetry:
        metrics:
          address: ${env:MY_POD_IP}:8888

[dashpole]

Thanks. We disable retries in the collector because the google cloud client library has retries built-in

[github-actions]

This issue has been inactive for 60 days. It will be closed in 60 days if there is no activity. To ping code owners by adding a component label, see Adding Labels via Comments, or if you are unsure of which component this issue relates to, please ping @open-telemetry/collector-contrib-triagers. If this issue is still relevant, please ping the code owners or leave a comment explaining why it is still relevant. Otherwise, please close it.

Pinging code owners:

• exporter/googlecloud: @aabmass @dashpole @jsuereth @punya @psx95

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