[issue] Persistent Upload Failure for Photos Taken Without Network Connection

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Based of this slack message

Capture App keeps showing "Registering N Captures onto blockchain."

┆Issue is synchronized with this Asana task by Unito
┆Created By: Sam

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➤ Bofu Chen commented:

Increasing the priority to critical because registration is the core and fundamental function in Numbers system.

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➤ Bofu Chen commented:

Celery and Redis task queues are empty, which means that there is no pending task in the backend.

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➤ Sam commented:

Bofu Chen, thank you extra info (helps to narrow down debug surface). It means those assets never left the app and most likely issue is on Capture App side. I will check code related to uploader.

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➤ Bofu Chen commented:

I created 2 testing assets, each with 2 registration logs. The 2nd registration came after the 1st one around 4 - 5 seconds.

https://gist.github.com/bafu/0ebfc6fa56a5aa967427eca978526bd1#file-register-two-testing-assets-txt ( https://gist.github.com/bafu/0ebfc6fa56a5aa967427eca978526bd1#file-register-two-testing-assets-txt )

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➤ Bofu Chen commented:

Capture App keeps trying to register the last successfully registered asset.

The asset was created on 0321, but the logs before 0325 have been flushed. So, the oldest log of the asset we have is on 0326.

https://gist.github.com/bafu/0ebfc6fa56a5aa967427eca978526bd1#file-tammy-registration-logs-txt ( https://gist.github.com/bafu/0ebfc6fa56a5aa967427eca978526bd1#file-tammy-registration-logs-txt )

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➤ Tammy Yang commented:

Here is my suggestion (cc Kenny Hung to follow up together).

The current app has a big issue that NO capture can be opened until the uploads are successful. This bring huge risks of data loss if the uploading blocked.

Here is my suggestion to fix the issue:

1. When upload has not yet finished, should allow user to open the photo and click upload
2. When users are online, should allow user to open the photo and show something like "Connect to internet to show more details from blockchain"

If this is fixed, then we should be able to avoid the issue. I can help test with Google Play Beta.

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➤ Tammy Yang commented:

Kenny Hung I think this is critical than most of the issues because if users cannot access their Captures before uploading finishes, that's a critical data loss issue. If you agree, please help arrange the task asap. Thanks!

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➤ Kenny Hung commented:

Tammy Yang (cc Bofu ChenSam) Okay, add this into 0410 sprint.

BTW, Could you help to add reproduce steps?

I have tried to reproduce it, but I can't.

Here is my steps

1. Close the connection
2. Take a photo on Capture App
3. Open the connection
4. Waiting for uploading finish. (On discussion it should can't be finished.)

About the suggestion, on ionic-v230321 already have a similar task ( https://app.asana.com/0/1201016280880500/1203921730220982/f ), maybe also could fix this task.

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➤ Tammy Yang commented:

No, no reproduce step, so I have said I will help tested it.

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➤ Kenny Hung commented:

Scott Yan (cc Tammy Yang ) Currently, there seems to be a user who is experiencing this issue as well. Could you help to check from the backend?

email: akashad8871@gmail.com ( mailto:akashad8871@gmail.com )

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➤ Scott Yan commented:

on backend check

1. An asset was created on 4/17 and no new assets have been added since then.
2. There are no pending or failed network actions, and all actions show a successful status.
3. The user's asset wallet has enough tokens.
4. no pending asset transation

At the moment, the situation appears to be normal. However, if more detailed information is needed, developer assistance may be required.

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➤ Kenny Hung commented:

SamScott YanTammy Yang

The further information

Doesn't operate any VPN or background app

Model - Realme XT (RMX1921)

OS - Android 11

It is always connected to Internet

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➤ Tammy Yang commented:

May need Olga or James Chien to check backend log.

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➤ Olga commented:

checked assets created by akashad8871@gmail.com ( mailto:akashad8871@gmail.com ), the first 3 assets are created on 4/17 and is uploaded by camera.

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➤ Olga commented:

These 3 latest assets are

bafybeiad7wckxh3vk7ffoxwmyoha57v7z6cr62h3io3wk2wsd57bjhcoaa

bafybeihzaujztciphq7s64zybs4un5wrq36iwpfd76pkatx7kmlt3mi2ni

bafybeictyyvbxqw4nrzgyct2z6twcfayjjsapk27dll6upecexaz3vdqfq

And their post_creation_workflow_id indicate status is success.

Sam what condition will app show the message "Registering XX Captures onto blockchain."?